Comfort Inn Maggie Valley, Maggie Valley

During our stay at this hotel, the room we were in was left UNSECURED by the maids! After returning from breakfast late in the morning, the room door was propped open with a towel and when we asked the maids who were six rooms away, they said the room was done and did not know anything. As I walked her , they all started to laugh and speak in Spanish. When asked to repeat in English she said no speak English. The agent at the desk gave all the signs that she didn't care and after 24 hrs an other girl at the desk told us the other one made no attempt to resolve the matter or call anyone of authority! The very next morning in the breakfast hall, the very same maid was speaking fluid English with a customer! I urge anyone going to Maggie Valley to join us as Americans and hard working folks to expect better. Their 100% guarantee has only got us 25% off or stay. Just another reason that shows the lack of professionalism.

We really enjoyed our stay at Comfort Inn Maggie Valley. The hotel was very clean, and the lady at the front desk was very friendly. The continental breakfast was pretty good (waffles, cereal, muffins, etc.). But, hey, it's free, so who's complaining? The only negative thing I have to say would be the loud noises from the many, many bikers in the area leaving early in the morning. But, that's not the hotel's fault!

Do not stay in room 135. It is next to the main road, and you can hear the road noise all night long. But that was not the big problem. I had noisy people next to me blaring the tv. And they did not turn it off. TV was on all night long. And during the day, a “do not disturb” sign was posted on their door. I told the front desk the next morning. I said move me or do something. The front desk said they would talk to them. Night 2 - no sleep. TV blaring all night long. Called the front desk as 12:30 am. They knocked, then pounded on the door so they would hear it. The tv noise went down, then quickly was loud again. Next morning, the front desk said they checked out. I told them 2 nights of non-sleep, and I wish to be compensated, they said they would. And the 3rd night, I had the noisy road in my room 135. When I checked out, they did compensate me - a whole $25 for 2 nights of non-sleep. And no manager to talk to when I said this was unacceptable. I called the main company and was told only a formal complaint would be filed, which I did. After I got home, received a company generic letter saying basically they are sorry, cannot help, independently owned, and they will forward complaint to the hotel directly. Haven’t received anything from them. Go to the next town where there is a Hampton Inn. And for me, the next night, I was in a different town at a Fairfield Inn, what a difference. Pay a little more, it is worth it.

The free breakfast is wonderful! The price is the best one we found. The location is perfect. It's close to the action, but yet not in the crowds. The front desk staff was very nice. The only complaint is that the whole time we were there, room service did not come in on their own. We had to ask for clean towels, etc., every evening. For the value though, we would stay again. The pool was nice also, with towels available for you there.