Millennium Hotel St. Louis, St. Louis

It took me three days to get through to make a reservation. I would call and give it 15-20 minutes per call and then move on - I have work to do. The pricing was okay, but the saying you get what you pay for is still off! The hotel had no HOT Water and were never pro-active in offering any type of compensation. It took me over a week or better to get a copy of a receipt with a zero balance as I was so in a hurry to leave I forgot. They only offer buffet in the dining room and breakfast is so not worth the price. My room had so many broken items that I didn't understand the pricing (discount or not). My room smelled dirty, looked dirty and probably was dirty. I can assure you that I will never stay at this hotel again, conference or no conference. I was embarassed.

In the South Tower, you're gonna get peeling ceiling paint, peeling wallpaper, dirty carpet & shredding, mold & mildew windows, dirty toilet, broken closet door...70's decor. Could not touch anything and the thought of my child breathing in mold & mildew...UNACCEPTABLE!!! Complained and got a room in the North Tower...much better but the room was small. However, we ate at two restaurants in the hotel took 20 minutes to take our order then another 45 minutes to get our food. Waiting over an hour for an appitizer and kid's meal was not good service and the place had a few costumers. 3:30a.m. FIRE!!! Had to go down 24 flights of stairs with my child...was the WORST experience ever!!! Still waking up in the middle of the night thinking I smell smoke...:-( Will tell everyone I come in contact with, my friends from Cali to New York about this horrible experience. Check your bill before leaving...added charges I had to get corrected. Will NEVER stay there again!!!

My two sons, ages 8 and 13, and I stayed for a weekend getaway. We are from the area so, we're familiar with downtown St. Louis. We chose the Millenium based on a great AAA room price with parking paid. Good thing because if I had paid more than the 69.00 room rate I would have been very unhappy. As it was, carpeting in the room was wet...damp, smelly and just gross. Had to keep reminding kids to wear flip flops in the room. Bathroom had signs of mold in corners. Staff was friendly and room service was good. Indoor pool, in the South tower, was dirty. The water had a 'viscosity' that I know is bad news in terms of bacteria. Outdoor pool was much better and wouldn't you know, on the North side. Big divide in the quality of stay between the two sides. Pay more and stay in the North.

DO NOT stay in this hotel! Stay in a motor lodge, camp in a tent, sleep in a dumpster before you book a room here. How does it offend thee? Let me count the ways... 1) The reason the hotel is called the 'Millenium' is because the owners couldn't spell 'Mildew'. Our first room stank like a flooded basement, and had mold growing on the walls. ...GROWING IN THE WALLS!!!! Why hadn't Housekeeping reported that? ...and if they did, why was that room being sold? 2) When we complained, instead of upgrading us to a nicer room, they moved us to a room that was smaller than the one we had. ...at the same rate. 3) Upon arrival, we were told that the parking garage was across a busy, 4-lane street that might've been a highway off-ramp. There isn't even a crosswalk there! The nearest crosswalk is half a block away in either direction. Any social plans need to include the time it'll take you to successfully navigate traffic, get to your car, and then drive around the block (it's a one-way street) to the front door to pick up any loved ones who were either too small, old, or infirm to play a real-life game of 'Frogger'. Note: Near the end of our stay, we found that there's an underground tunnel that lead to the garage. It was a long hike, and you almost need a map or a cave guide to find your way, but it would've been nice to know about it earlier. 4) On top of that,parking there costs $18/day. ...for guests. You don't want to know what the rates are for anyone who comes to visit you. 5) Breakfast is muffins and coffee. That's it. That's not even 'continental' anymore. I've been in a lot of hotels and motels, from posh to poxy, and none of them have dared to offer such meager fare. I'm not going to review the quality of the 'breakfast', because it's not worth the effort of getting in the elevator to find out. 6) There is a surcharge for Internet access. ...roughly $10/day. That's right. An amenity that is offered free at Motel 6 or McDonalds is $10/day in this allegedly upscale hotel!!! Furthermore, it's ethernet, so only one computer can be online at a time. Millenium? Which Millenium? In the 21st century, every member of my family has a laptop or a PSP, or some other Internet accessing device. ...and they are all wireless!!! 7) After having been in the hotel for approximately 12 hours, we received a note under the door saying that we had been charged for 48 hours of internet access. My lawyer doesn't have the moxie to overcharge me like that! (Note to self: Consider getting a lawyer with more moxie. I had no idea it came in such quantities!) 9) Speaking of moxie, a housekeeper came knocking on our door at 8:34 on Saturday morning, asking if we were checking out. That's right, Oh-eight-freaking-thirty-four in the AM!!!! Check out time is not until noon. Furthermore, who on Earth gets up at 8:30, on a weekend, in a hotel?!?!?!?! Then- THEN- The woman let the door slam repeatedly while she was cleaning the room next door!!! Are we in a Marx Brothers movie, or are they actively trying to run us out? 8) In addition to everything else, the wallpaper is peeling, and it looks like they hired 12-year-olds to paint the ceilings. ...but at this point, that's the least of my complaints. I could go on, but after all we've been through, it would just be nit-picking. In this day and age of Internet booking agencies, and customer online reviews, you'd think that this sort of experience would be a thing of the past. ...especially in a hotel that charges premium rates. When the weekend was done, and I had all my indignities and outrages tucked away in my luggage, all I could think was that the indoor pool was too cold, and their cheapo pens weren't even worth stealing! Don't spend your money here! Between the mildew, the small room, indifferent service, ridiculous surcharges, I'm convinced that you can get the same experience by camping out in a bus station toilet while warming yourself with a bonfire made of twenties.

It was noisy right next to the interstate, even at the 18th floor. Queen size suite was not a queen size bed. The front desk staff was friendly, and the bar was nice, but the room was not the best.

it was beautiful the arch on one side and bush stadium on the other I highly recomend it

right before we decided to book a room here i read all the reviews and almost didnt book a room but I am so glad i did it the staff was very friendly and it was in a great location we walked to everywhere we needed to go it was around the corner from the bush stadium and alot of eating places near and Lacledes landing was a few blocks away, it was better than all these negative reviews I am reading I will go back!!!!!!

The only good thing about this hotel was the location!! Rooms are very plain and small. Housekeeper forgot to come one day. Food at fourth street cafe not great. Had breakfast vouchers but toast was burnt everyday!! Lobby is very deceiving because it looks nice but rooms are aweful!! Indoor pool is very small. Very disappointing.

The indoor pool was dirty and very small. Only about five people could be in it at a time and still have room to swim. Our room was SMALL and very out dated. There was a electrical outlet pulled out of the wall. The shower leaked all over the bathroom floor. The walls were dirty. The cups in the room looked like they hadn't been washed since the last guess. There was mold on the end table and there was mold and a big brown stain on one of the bed skirts. We were there with our daugther who has asthma and has allergies to mold. When we conplained to the front desk they did nothing. Instead of spending the day in St. Louis. We got in the car and went home. NEVER AGAIN will we stay there. There are places cheaper and alot nicer then this.

I was there this past week on business travel. I'll just get right into what went wrong. The rooms are average. Rooms - While they tried to renovate them they are still noticeably dingy. The power outlets in my room did not work, so I had to move the sofa chair to get to the back of the ones that did. Their central air system is either hot or cold (not your choice). There are posted instructions on how to work the thermostat in your room. In the fall or winter they have the heater on, spring and summer they have the AC blowing. In between (like right now where some days it’s one extreme or another) you may want to let them know. They will bring you a portable heater like they did for me. Service - one night I ordered room service at 8:54 pm. I called to check on them at around 9:50, they advised the waiter had already left and should be there shortly. At 10:45 I called the manager to advice if it had not left I didn’t want it any more. He checked on it and advised it was on its way and it would be free of charge. 10 minutes later the restraint calls and says they will be leaving soon. I got my food at about 11:10 (starving I couldn’t turn it down. They advised free of charge and apologized. When I got home I noticed my invoiced was still billed for the food. They ended up charging me anyway. I called them and spoke to several rude people including a manager by the name of Sheila. She advised she had taken off the charge and would e mail me a new invoice just as soon as she had the chance. Nuff said I hope.