Millennium Hotel St. Louis, St Louis

I’m not sure if the previous reviewers stayed at the same Millennium hotel in St. Louis as I did because my friend and I had nothing short of a fantastic visit at this hotel. Everyone from the phone operator, to the front desk, to the bellhops, shuttle drivers and housekeeping were all super courteous, professional, friendly, accommodating…everything you could want in a hotel staff. Our room was awesome, spacious and impeccably clean including an awesome view of the St. Louis Arch. Linens were clean and fresh and the extra pillow I requested was delivered quickly. The weekend we were there, the place was packed with March Madness fans, a wedding reception and a bridal shower. However, we had no idea because we were treated as if we were the only ones staying there! Without hesitation, check this place out and give them the rating they deserve. So many people have time to complain, but so few have time to say job well done! Well, I have the time and I’m saying job well done loud and clear. We will most definitely come back to the Millennium St. Louis again and again. Our special thanks and praise goes out to: Jessica A. Ernie Kevin (best shuttle driver in the world!) Sheldon Jackie Sonny Erika Terrence Wanda Jessica W.

I called the hotel ahead of time to ask about the parking, they said there was a garage and it was $18 and they do not comp the parking. We arrive on sat afternoon, I parked on the street (no charge on weekends) but if your car is nice I would not park on street. If you park in garage you can NOT come and go without paying each time and at no time did I see anyone in the garage for safety or assistance. Just a note, the parking problem is not the fault of the employees, I would love to stay here again but will not just because of the parking issue. The desk personell were polite it is what it is. Take your bitches to corp if you want to make a difference. The Room ! (1911) The room was neat, tub had hair on it and in it, trash under the bed. I think the room was just straighted and that was it. We travel enough that we bring cleaning and disinfecting supplies, this is always a problem with bigger hotels in the city. The Bar ! A beer is $5, about double what it should be but you can't beat the view from the bar area. The bar keep was friendly and knows the city well we enjoyed our time visiting with him. The Top of the Towers Restaurant ! Fantastic, great people there, Next time in town I would stay somewhere else and for sure go to this restaurant, the price's are expensive, $10 for a piece of cheesecake but it was amazing. Overall ! Our trip to St.Louis was great,,1st stop was Hodak's on gravois, 2nd stop was Broadway Oyster Bar on Broadway and then back to the motel to Top of Towers for desert and coffee a perfect weekend. If the parking isnt a concern or the expesive bar prices or a room not properly cleaned then you should be fine. We roll with the punches and make the best of everything. Good Times.

I would have to say HANDS DOWN this could be one of the worse places i have ever been to. Would not recommend it.

We were extremely disappointed in the quality of the hotel room for the price. The bath tub was filthy black on the standing surface, one of the beds smelled horrible, mold on window casing and bathroom ceiling, liquid spill down the front of the dresser, the shower head was a tub faucet with a threaded adapter to add a plastic spa jet for a head. the stay was dreadful at around midnight some choir started performing in the open area outside the rooms awaking our family making it even more difficult to get a good nights sleep. I have photos I would have been happy to attach.The rooms rented weren't worth half of what we paid.

$18 to park, when I am paying $100/night to sleep in your hotel? that's absolutely absurd. and then to charge $.20/minute to use the business center? I have NEVER been to a hotel that charged for internet in the business center. Tried to connect to the internet in the hotel room (for a fee, I know we were SHOCKED (sarcasm)). and not only would it not connect to my relatively new DELL, one of the most common lap tops used, but when I called the internet help desk, the man was completely rude and spoke to me like I was an idiot. I graduated with a degree in IT. He told me he called the front desk to get me a new cable, but no one ever showed up. The tv's in these rooms are a joke. 16 inch fat bottom televisions made in 1993. So out of place in the decor. The unfortunate thing is that everyone who worked at this hotel, was incredibly helpful and friendly. Literally the only thing I would change about our wedding night, is staying at this hotel. p.s. - Where are the shower caps????

The parking garage is across the street from the hotel. We drove around for half hour until we found a spot to park. We got into the hotel at 10pm to find a line of about 30 people. My husband went to the front of the line saying we had a reservation and they said there wouldn't be a room available for 2 hours. He asked for a credit back, and they said there would be a small cancellation fee. My husband said there better not be a charge at all! So much for celebrating my 40th birthday! We won't be staying at the Millennium or recommending the hotel to anyone. So sad.

My Daughter's High School band group just recently stayed at this supposedly 5 star hotel for 3 nights. It is definitely NOT a 5 star hotel! There was broken furniture,the bathtub drains did not work properly. I took a shower while standing in ankle deep water. The whole fifth floor was used by our group. Everyone with any allergy problems at all were sick after the first night. We found mold in a lot of the rooms,some of it coming out of the heater/ac vents. In one of the girl's rooms there were bloody sheets with a tampon in them upon arriving so the girls had to wait for housekeeping to come clean it up. We were told that the sheets were only changed every 3 days to save on energy. One of the rooms had no electricity so that group of kids had to be put in another room. Breakfast at such a "top quality" hotel sucked! And the breakfast buffet was $14 for a very minimal selection. Indoor swimming was not even considered after seeing how nasty the pool was! I can't believe they charged $10 extra per day for internet, even cheaper hotels have free access. As far as location it was great until Saturday night, it was like being right to a drag strip! the traffic in and out was incredible! It had turned into a party palace! There were women coming and going that you could tell by the way they were dressed what their occupation was. It was not a family oriented experience at all! I've stayed at La Quinta Inns that were just as nice as the rooms we had. I definitely NOT recommend the Millennium to anyone or ever stay there again! Nastiness is their best service!

One star is being generous. St. Louis is my husband and my "get-a-way" city. We are Hilton Honors members, but have been trying out the different hotels downtown to choose our favorite. Well, this hotel is NOT it! It started as soon as we pulled into the drive. My husband went straight in to use the restroom, and the bell men screamed at him, and one even asked someone to call the police. That tune changed when I told him we were checking in, and demanded we move our car. VERY rudely, mind you. Then the check in experience was horrific. So rude. Plus, we had reserved a high rise hotel. Our original room was on the 8th floor and looked into the parking garage. When we called to ask why we were told to deal with it because the hotel was fully booked. When we asked what they were going to do about it, comped breakfast or parking, they FINALLY said we could change rooms. The rooms are small, and have NOTHING special to them. Got to love the liter bottle of Aquafina they offer for you for a small $5 fee added to the room. Please. The next day we left for breakfast ad then went to a Cards day game. Came back at around 4:15pm. The room hadn't been touched by housekeeping. At 4:30 houskeeping came around and asked if we would need services. When I explained we'd been gone all day, and were relaxing before dinner they just said, "Ok." When I called down to the front desk, I was put on hold for almost 5 minutes. At this point, I went and talked to the manager who made excuses and kept cutting me off while I spoke. While he did discount our room, which isn't what I was asking for, it just left a bad taste in my mouth. Sonny, the bell man who took our bags to our rooms, was AMAZING. So polite, and friendly. My husband tried to tip him even though he knew I'd already tipped him as well. He wouldn't take the $$. Said it wasn't right...I'd given him more than enough. That is the only nice thing I have to say about this hotel. My favorite hotel in Memphis is the Econolodge downtown. While, there's nothing extravagant about it, the staff is what makes it. SO helpful, and friendly. The Millennium hotel has nothing but snotty staff, bad manners, and a lack of customer service. We will NEVER stay here again. Will stay either at the Hilton, Hampton, or Hyatt like we have loved in the past.

Likes: good food good view of arch sent us to the Hilton to go to their pool Dislikes: they didn't tell us the pool was closed peeling wallpaper smells bad door frame dirty/ walls dirty carpet has stains door lock is loose and unreliable terrible traffic around the hotel/ expensive parking elevator malfunctioned multiple times ceiling is caving in over shower carpet is torn up in places dirt and dust on basebnoards/tables/mirrors/dresser/light gift shop has items marked up outragiously

I was very disappointed in my hotel stay. I paid for a 4-star hotel and it felt like my family and I received 2-star (or less) service and quality regarding the in-hotel food choices and our room; maybe the local HoJo would have been better (??). When booking the room, I was told we would be in newly renovated rooms; this was clearly not the case. There was water damage on the ceiling of the shower, the walls had scuff marks and patches in the wallpaper that were incredibly conspicuous, the coffee maker was missing pieces so we weren't able to utilize it, and the power outlets in the room did not work. I tried to iron a shirt and when I plugged in the iron, the plug fell out (of each and every outlet I tried). When we first walked in the door, the first thing I noticed was one of the bed spreads was dirty. We had no cold water.... doesn't seem like much until you want to brush your teeth. Yes, we had to brush our teeth in very warm water because the COLD never got cold. We stayed in a room with 2 beds where only one bed was made up after our first night's stay - just simply ridiculous. The only place to get breakfast in the hotel was at the buffet with about 3 choices of food for an outrageous price. Parking: don't get me started. No valet, which is tolerable. We had to park in the parking garage across the street for $20 a day. This would have been fine if there were people working the booths for us to actually get out. On 2 different occasions, there was no one at the booth and the machine would not take our credit card or our hotel key card to let us out. We had to call the hotel front desk for them to let us out of the parking garage-just another inconvenience. The swimming pool was dirty. There are only 2 places in the entire hotel to get ice: the 4th and 27th floor.... really sucks when you are on the 11th floor and want cold water at night because the room didn't even have a small refrigerator. The vending machines (which are only on the 4th floor) not only required your room key to get into (stupid), but 1 machine ate my money and another wouldn't even take it. The icing on the cake: while enthusiastically packing up to leave our awful room, I found a tick crawling on the pillow that my husband had slept on for 2 nights. When we complained to the manager, all she did was comp us $100 - didn't even cover a one night stay. To be honest, we should have been comped the entire stay. We had an absolutely terrible experience at this hotel and couldn't wait to leave. I will never stay here again based on the horrible and utterly filthy atmosphere and environment. I knew we should have stayed at the Hilton. We would have received a far better room, experience, and rate. The only good news: St. Louis is such a fabulous place that we were actually able to enjoy our visit to the city while we were not thinking about going back to our sucky room.