New Concord Inn, Wisconsin Dells

Hotel was dirty and carpet smelly, I called front desk for an iron - hotel personnel bought me the dirtest iron (black stuff stuck on it) table top ironing board (torn and dirty). No one on staff in the evening. A mess of a place

We booked a two-night stay in the hottub room. The room was cold and the heater did nothing to improve that after 25 minutes of running. The water was cold and also did not warm up after 20 minutes of running. Then to top it off I noticed a large "white" stain on the bedspread right below the pillow. YUCK!!! That was it and the manager said he would refund our money, but would need to charge a 10$ room cleanup fee. I couldnt believe he would do that for an obviously dirty room to begin with. Seems like quite the shady place and I would not recommend staying there. Not in the offseason at least.

A hotel guest had hit the panic alarm on the car, and was no where to be found. The alarm went off ALL NIGHT!!! There is no one staffing the hotel during the night and you are on your own if you have any issues! So a night filled with other angry guests who did not sleep either, and cops who said there was nothing they could do, was not the restful weekend we were expecting.

A very pleasant place to stay. Our kids thoroughly enjoyed the pools and slides - which are really designed for younger children, but our ten year old loved it too. The staff was very helpful with local recommendations and gave service with a smile. The rooms were pleasant and clean. I noticed there were whirlpool suites which looked very nice. I think we will come back without the kids for our anniversary. I would recommend this place to families with young children and for romantics. Good value for money.

I was 71/2 months pregnant with 11 month old twins & when we got to our room, we realized the AC was broken. We contacted the owner/manager who informed us that they had left for the evening & we would have to wait until 7:30 AM for assistance. Well, it was HOT, and we wanted a different room for the evening, but they REFUSED to come in to assist us, told us we were overexagerating & treated us with the highest level of disrespect I have ever experienced! These people do not value their customers comfort, satisfaction or concerns for their infants. Please DO NOT STAY HERE!!!!

Very nice and accommodating staff. The rooms were a nice size and clean. The pool was also very nice with the waterslides and BIG kiddie pool area. We were traveling with my 2 year old and it was perfect for him and he seemed to really enjoy it. They have a nice lobby sitting area were you can sit at night and visit if you have kids sleeping in room. No continental breakfast but good coffee and tea all day long. Only con I have is they say wireless internet but I could not get it when I was in our room, only when I was in the lobby area. They did go above and beyond to help try to get it to work but it just wouldn’t connect. But all in all it was a great stay and we would definitely go back as long as the rates stay reasonable.

Our children, ages 4-9 loved the waterpark. Clean, very basic rooms, beds were comfortable. Can't beat the price. Highly recommend for someone wanting to save a few bucks on their vacation.

this hotel is great on the budget. the rooms are basic and nice. the indoor pool was great for my nephews (5 & 7). i liked it because it was comfortable and quiet. pleasant staff.

We stayed in the honeymoon suite on November 10, 2007. The staff was so nice and the hotel was so quiet. We would go back again. That was our 15th year anniversary.

We loved the New Concord Inn. The staff was extremely pleasant, from taking our reservation, to getting more pillows, they were great!! It is outdated, but it is very clean. Our 3 and 5 year olds LOVED the indoor pool. The water was always warm, and never very busy, unlike the big waterparks. You can't beat getting 2 free Mt. Olympus tickets per night. It was great!!! We will definitely stay here again.