AWFUL!!! STAY AWAY!
I have stayed here before, mainly because it's cheap and they offer tickets to Noah's Ark. But I called last week to book 2 rooms (one night), was quote the prices, etc. and said I'd call back shortly to book the rooms. A mere couple of days later, when I called to book, the extremely RUDE woman named Joanne lied to me and said that I had to book the rooms for TWO NIGHTS instead of just one. When I asked why the sudden change in policy she said "it's whatever we feel like doing for any particular weekend." WHAT? When I told her I scoured the website for any such policy, she said "It doesn't HAVE to say anything on the website. I'm telling you this now."
Unbelievable. I am beyond disgusted. I work in a VERY prominent Milwaukee law firm and I am sending this review of my shoddy treatment not only to very employee here, but to every "review" website I can find so that their business drops to nothing. Rude, insensitive (this is for my son's 16th birthday, which I explained).
Joanne is an extremely rude woman. The gentleman I spoke with prior to her was very accommodating and polite. They have lost as much business as I can help them lose. I have posted this review on 14 sites so far and I’m not done yet. Well done, Joanne! Well done, Flamingo Hotel.
PS: The place has never been a very nice place to stay but I never complained because when you want to stay on-the-cheap, you don’t expect total cleanliness or great service. But knowing this ridiculous policy (at the tail end of August, no less), I will spend the extra money and go someplace nicer.
PSS: Sent this to Noah’s Ark as well, since they are affiliated with such disgraceful customer service, I felt they should know.