ITC Grand Central, Mumbai, Mumbai

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A nice hotel. The location is bad though, but if the traffic is light it is relatively fast to go downtown. The staff is not always as professional as expected, but the rooms are very nice and comterable. Also a very crowded breakfast bufe with lots of screaming children. To sum up, a nice hotel and cheaper than for instance Hilton, but maybe not as professional.

Due to my work I travel over sees every month, for 11 years. I've stayed in many hotels... The kindness of the staff, the design and services of this hotel were amazing. Room was nicely designed, good size, comfortable and very clean. Team helped with every little request and in seconds. all in all- one of the best.

there was nothing in the hotel which shud be disliked. here the cuisines are exellent and superb. the service is very fast in the hotel

If you don't need to be in the Parel area, you probably don't want to stay here because there isn't much else in the area. The closest shopping area worth visiting is Phoenix Mills, and you'll have to take a cab to get there. Not a big deal, but there are better parts of the city to stay in unless you have to be near Parel. Pros: * Modern rooms with neat touches like a fog-free section of the bathroom mirror and a TV that automatically mutes when you pick up the phone. * Awesome restaurant called Kebabs. I ate their on consecutive nights. * Well laid out, spacious rooms with great views of the city and a place to sit on the window sill. * Included breakfast is quite a spread but could use more protein options Cons: * Crappy location in Parel * Old style desk that's not the right height for typing on a laptop. Why do business hotels continue to use these 1800's era desks? * Aggravating elevator that requires your room key to work. The room keys have a chip, not a stripe, and it's not clear how the elevator's reader works (apparently not too well). * Small pool and tiny gym. This is a new hotel so there's really no excuse for not designing better facilities. * The available internet connection is not wireless. It's also pricey at Rs600/day. * Lights don't work unless your key is in a certain slot. This is a feature of cheap hotels, not ones that charge $180/night. * As a previous reviewer mentioned, the way the make the bed before turndown is bizarre. They don't put the bedsheets on until turndown.

There are service problems here than seem symptomatic of a certain management indifference. Sometimes the bed doesn't get turned down at night, normally not a problem but the sheets are removed during the day. Bottled water is not replaced, laundry bags are not replenished, coffee and tea are not replenished, toilet paper is not replaced and the room temperature fluctuates from too cold to too warm. The hotel has no stand for papers, magazines or notions. The electronic room key, also required to operate the elevator sometimes goes on the fritz. House staff insists on ringing the doorbell despite the Do Not Disturb sign. Such multiple annoyances on a daily basis were not what I've experienced at other first class Indian hotels. Unless you need to be in the Parel area for business reasons (unfortunately, I do), stay elsewhere.

service is excellent.room r specious & clean. it is really a fun to live there.bathroom is nice is clean. hotel is specious & good in location.

Service was great. Room decor was nice and elegant. Location was not that great.