Professional Staff, Excellent Service, Great Location, Extroardinary Value. This newly renovated location is the cleanest, most professionally run location in the Hampton Roads area. Thanks a lot, this owner/operator location has made our stay a pleasure!
This property was terrible. When I made the reservation I was told that this property had been referbished all lies. The lobby was closed at 9pm when it shouldn't have closed until 10pm. My first room I opened the door and trip over the step up and slid across the rug on my knee nice rug burn bruise (Way too high)The room smelled of cat piss. The second room was ok. I called guest relations to complain about what I had experienced and they contacted the site mgr and he was very offensive and rude and UNPROFESSIONAL he wanted to know why I didn't came to the front lobby to tell him. The lobby was filled with unsavory characters and looked very rough and I was traveling alone with my son so I didn't want or needed any problems from these people. This motel6 looks like it services local prostitutes and locals(don't have a problem with the locals) I saw some very strange people checking in who knew the clerks personally saying things like "hey baby how are you or how have you been" Witnessed a gentleman come from outside get 2 bags of ice and walked off down the street. The clerks were not uniformed they were dressed more like the housekeeping staff and the housekeeping was dressed in street clothes. There were people living hereas residents .Room service was awful. I traveled almost 8hrs with my teenage son for a vacation and this motel just ruined it for the most part. The room smelled damp and the old relic of an A/C was loud couldn't sleep with it on and it was too hot to turn it off. When the Mgr came to look at my injury he was rude. He told me he was writing an incident report and he would check back in with me and he never did so I don't know rather he filed it or not. Mysteriously enough my phone started ringing off the hooke and when I answered it there was only the sound of a T.V and kids in the distance. Explain that one. Guest relations offered me a free night coupon that's a joke because I will never stay in a MOTEL 6 ever again. This was just a waste of my hard earned money!
Stayed one night (intended to stay 2 or 3). First room was filthy. Bed unmade, dirty towels, trash cans full. Second room not much better, sheets wrinkled, large bugs crawling around. I would not recommend this place to anyone I considered a friend.
The night before, we stayed elsewhere and got no sleep, so begged the front desk lady, Ms. Lewis, to get us a quiet room with quiet neighbors. She came through, putting us on an end with no upstairs neighbors and nice quiet people next door. Clean room, fresh smelling, great shower, comfy bed, all for around $42. Not to mention that Ms. Lewis is a bright and charming young woman, not your typical indifferent type. Thank you. We'll be back for sure.
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