Residence Inn by Marriott Long Beach, Long Beach

Customer service was outstanding!! Room service outstanding!! Even Saved $45 on this hotel by using SweetHotelDeals. Net Just a overall great experience coming here!!

My family stayed at this hotel several times over the last few years. We stay weeks at a time and love the kitchenette in the rooms. Now, we would never stay there again. They completely failed to communicate that there HALF the parking lot would be roped off for three nights because of repaving. We were still placed in a room on that side of the lot. They ended up repaving hot wet tar around our car just minutes before we had to leave even though we were parked outside of the roped off area. The staff assured us the next night that there would be a place to park but of course there wasn't. We were told to park in a wheelchair spot but got a $340 parking ticket the next day. Instead of agreeing to pay for the ticket, they told us the front desk said "park at your own risk". All the General Manager, Lucas, granted was 2 nights comped - which was just over half the cost of ticket. He would not negotatiate with us and told us it was our fault. All they had to do was inform their guests appropriately, be honest and respectful to their guests, and monitor the parking in their lot during the time of repaving half of it. This was our one week a year of vacation and 3 days of it we were totally aggravated thanks to the Marriott Residence Inn in Long Beach.

This place is great. The staff is SO helpful. The room was great...clean, updated and VERY comfortable. The breakfast and the social time were incrediable. The pool was great. Really would highly recommend this place. Security was great too!!! Wonderful experience!!!

My stay was nice, but not worth $189. I had to stay an additional day, but ending up going to a dfferent hotel that offered better rates. I always prefer Marriot hotels, but this one is a little lower on my rating scale. The positives for the Marriott Residence Inn hotel is that our room was clean, the bed was really comfortable, and the complimentary breakfast was GREAT! The office staff was nice, but the cleaning crew found a NICE black suede jacket we accidently forgot in the closet, and when we return just a few hours after checkout, it was gone, and of course no one seen it. The rooms were great, just the outside astetics made you feel like you were NOT at a Marriott Facility. Would I return again. Maybe.

I have NEVER in my life been so disappointed not only with a hotel but more so the customer service. We were given keys to another guests room who had clearly been staying for quite some time. We walked in on their room filled with personal undergarmets, phone numbers, mail, bills, laundry, guitars, telephone numbers... it was horrible. Then when we switched rooms, our next room had 22 dirty towels thrown on the couch AND 3 messages on the phone, one of which dated back over a month from the front desk with another guest's name and credit card information. When we contacted the front desk, we were literally laughed at and told that "people make mistakes and if we have a problem, just check out and be on our way." We did check out. And they still charged us extra. Please be careful and reconsider ever staying here.

The hotel is undergoing renovations - which it desperately needs. The penthouse suite we stayed in was very dirty: ground in dirt in carpeting, couch was filthy, bathroon doors looked like they had been chewed at by amimals. Staff was unwilling to help find another room - said they would help out on the rate, but never did. I would never stay there again. I'm sure there are many other hotels to chose from in Long Beach.