Graylyn Intl Conference Ctr, Winston-Salem

CONS: The service staff is so nice....that its almost scary. I've never had anyone be THAT nice to us. Also, make sure to stay in the MAIN building. The other one(s) are not as clean / nice. Lastly, if you're on the second floor, beware of the "ghost" that haunts the place. We heard some unexplained noises / disembodied voices while walking the halls! PROS: Everything else! Beautiful place, right next to Wake Forest. Complimentary breakfast, complimentary WiFi, awesome bed. Great place to stay down home in dixie.

Guests did not stay, only the bridal couple(who gave raves for the Gardeners Cottage), but the setting and gracious, attentive staff(especially Jimmy) made the commitment ceremony magical. So many photo ops-delicious hordouvres, especially coconut shrimp and crab cakes.

It's beautiful and overall a nice place to stay. but my room was too cold and they brought in a space heater. It helped with the temperature but then the heater started making awful noises every 20 minutes making for a very pitful sleep.

I was stressed out to the MAX when I arrived. But once there the staff was out standing in every way. Van, Pat, Anna & Scott and many, many more waited on us hand and foot and made the stay increasable. The meeting room was state of the art and everything I could have asked for and more. Everything could be operated from the podium from a touch screen. Light, sound and all AV are right at your finger tips. Food was outstanding and sleeping rooms were massive and stately. Not to mention the down stairs bar with its large fireplace, sink in chairs and couches. Workout room and a pool that looked like it belonged on a White Star Line cruise ship with murals of Neptune and large porthole windows. I could have easily imagined this have being on the Britannic or Titanic! Would I go back again...? I never wanted to leave!

The staff was wonderfull, whatever your request, it's there in front of you within mins. The estate has a pond for fishing and two rock bridges that cross it. There are several ducks that swim in the pond and are friemdly to feed. Graylyn also has secrets that sometimes the staff tells you or shows you secret places. There is a ghost that haunts the halls at night. The rooms are first class. If your lucky to stay in the manor house be sure to request the second floor. Its a beautiful place to stay and visit.

At the moment I stepped up to registration, I should have listened to that nagging feeling that this place was not worth the money. The young woman who registered us for the room was although polite not at all helpful - neither welcoming us to the hotel or providing any service other than taking our credit card. We were put in a room that was very small, with a very, very small bed (intended for one rather than a couple) despite having requesed a king-sized bed. Our room was 90 degrees when we got into it, and despite having turned the thermostat down to 54 degrees it stayed at 90 degrees until about 4 am after the hotel had the brilliance to finally cut the heat. We had already repeatedly complained because sleeping in a 90 degree room was impossible. Maintenance finally brought a fan, but it was broken. They also continually drug fans into neighboring rooms (evident at all the noise). Then when the heat was finally cut around 4 am, the pipes clanged for about an hour as they cooled. We finally got to sleep around 5 am, but were then woken up by the cleaning crew at 8am - they were banging mops and supplies in the hallway. When asked if they could possibly come back another time we were met with the "When am I supposed to start my work day?" The front desk manager was not very forth coming with solutions or apologies. Instead of offering any corrections on their part, they said, "I am sorry you feel that way" and "Can I bring you a cup of coffee." This hotel has some serious management issues, which is too bad as the estate grounds are beautiful.

The service was outstanding. A very friendly staff. Very accomodating in every way.

We always book a room at Graylyn when visiting Winston. The staff is outstanding and always willing to go the extra mile for your comfort. We have stayed in a variety of rooms and have found each to be comfortable and clean. It is such a restful and beautiful place.