Wrong Choice
By A Yahoo! Contributor, 07/03/06
I had the choice of staying at this hotel, or at another well known one. I chose this one because I figured if it was a "select" hotel and it might be a cut above the others- as far as quality goes. Wrong! The room was shabby-looking. The carpets needed cleaning. The curtains were even hanging off the rods. The bathroom was clean. I am not a smoker, but I had no choice but to accept a "smoking" room because the hotel was booked because of a convention that was going on. Smoke was the first thing I smelled when I entered the room.(maybe that should have been expected- I don't know). Maybe, I thought, these are the rooms they give you when you are just staying the weekend. We had to wait for clean towels because there was an athletic convention going on and they were out of towels. The ladies that checked us in were very nice, but gave us the wrong information about the cost of adding a roll-away bed to our room. Before we checked out I talked to a night manager (who- I might add was sitting in a chair-sleeping behind the desk). I attempted to talk to him about the error. He did not respond..just started checking something on the computer while I was still talking to him. Then he said, "I'm taking it off!" That was it...no apology..no thank you for staying here - is there anything else we can do for you? The housekeeping staff were very courteous, and very responsive to our needs. It was good to think that somebody there cared. You can believe that Holiday Inn "Select" will never again be in any of our future travel plans. I would never-ever recommed it to others.
