I waited 11 years to return
By A Yahoo! Contributor, 1/5/08
The beach is beautiful, the Turtle restaurant was excellent, service and food, however the condo we booked was dated and required some updating, including one bedroom which required a pin to open when we found we were unable to get in. We then woke up the next day to drilling and hammering as an ajoining room was being renovated.
We were compensated for the noise and moved to another room which was better, for which we are grateful, but in the confusion of moving rooms the hotel lost food stuffs, toiletries and misplaced some clothes (clothes did appear on investigation). When trying to explain concern over the confusion and loss of items to the duty manager on checking out, management were not concerned about the confusion and loss of items. An apology over this on leaving would have been appreciated.