The Brewster Inn, Cazenovia

Nice grounds-main house old and stately. Did not eat there. Dining rooms attractive. Our room in the carriage house was carpet stained, tub was dirty, water yellow out of faucet, furniture dusty. Will not stay again.

We stayed for three days and were very disappointed. An unfriendly initial welcome from reception (though later a different staff person was very helpful with local recommendations), shabby room, budget hotel-style breakfast, and things were stolen from our room while we were out for the day at a wedding. Considering the room rates, we expected a higher quality place, and innkeepers with better customer service and ethical standards for how they treat guests.

May 21, 2006 My wife and I had dinner at your establishment last Saturday night, May 20 as we have several times a year over the past 15 years. We had planned ahead and made reservations the previous Tuesday. At the time my wife made the reservation, there was no mention of the other larger parties or seating options available. When we arrived, we were seated directly adjacent to the bar in the dining backroom. The area was quiet and relaxed with only a couple of patrons at the bar. Our server (Chelsea) efficiently served drinks and took our kitchen order. Just prior to arrival of our entr�e, the bar area quickly filled with other guests to the point that our table was engulfed with standing guests. At this point my wife and I could not continue our dinner conversation due to the noise from the standing guests. Additionally, our table was periodically jolted by serving staff attempting to walk behind our table and by the standing guests encroaching on our table. Our young server recognized the situation and personally approached our table and apologized several times. At this point, I asked our server to request the maitre-de to our table to address the situation. A female member of your management staff arrived at the table minutes later to hear our complaint to which she repeatedly provided excuses as to why our quite evening was interrupted by bar guests. I was surprised by her presentation as a victim of either overbooking or early arriving guests as a valid excuse to the impact on OUR special evening. The Brewster has always been a special place for our family and we have recommended the inn to many friends that have since visited the restaurant. The restaurant is special due to the combination of the excellent menu and the atmosphere. Although the food was very good, our overall experience on the evening of May 20th was very disappointing. I was even more dismayed by the inability of your staff to acknowledge the impact on our special evening and at least offer to relocate us or �comp� our beverages or dessert. It was even more disappointing to tell our close friends who provided us a $250 gift certificate that our evening was very far from perfect. The Brewster is fortunate to have very good food and generally a great setting, but so do many other area restaurants. The difference between yourself and the other competing restaurants is SERVICE to the customer. On the evening of May 20th, you missed the mark. Very Respectfully,

The Brewster Inn is a great place to stay. My Aunt Grandmother and I stayed an overnight at the Brewster Inn recently for a college visit the following day and the staff was great! We arrived a little bit later than expected and they were more than accomodating. We received a room in the Carriage House, being some of the only ones in the house, getting a room on the top floor, where we were in fact the only ones up there. It was extremely quiet, the room quaint and absolutely wonderful. It was more than warm enough in our room and the rooms were decorated beautifully. Breakfast the next morning was enough to get us going and the prices were very very reasonable. For the three of us for a night, 70.00 including breakfast was great!! If we were to visit Cazenovia again it would be our first choice of a place to stay.

From the moment you walk in the door you see that you are in a very special place. The accomidations are clean and come decorated with antiques. If that isn't enough, the staff is friendly and accomidating and the view out onto the lake is georgous. They have a beautiful garden on the side and an outside deck that dinner is served on.The executive chef has never made a less than superb meal.It is an ideal place to have a wedding. I will be sure to visit the Brewster Inn again sometime.

We stayed at the Brewster Inn at the time because of the convenience of the location for a trip we had to take in October 2005. We were there for a three day weekend. Room accomodations were fine and service during our stay was average. We had two of our evening meals at their restaurant. The food selections we chose were excellent. Their continental breakfast however, was a total disappointment. It was equivalent to what you would get at a Day's Inn and not what we were expecting considering the lodging costs. We chose to have breakfast for the remainder of our stay at a local cafe.

We have requested the Brewster Inn to host our annual meeting for the last 3 years. The rooms are lovely and always welcoming. One can receive a wonderful night's sleep due to the quiet evenings at the inn. Dinner is divine as I like to describe hot gourmet-like food. The morning's continental breakfast is better than the average with fresh juice, pastries, and fruit juice. The inn's staff has smiles and pleasant conversation for all their customers. They compell me to describe the Brewster Inn as the place that feels like home.

There is nothing to dislike (unless your not a romantic)...that should say it all.

Just a note to say that the "Brewster" is a great place and after reading the posted review, I wondered whether this person ever complained to the staff - Knowing the Brewster Inn for most of my life _(it used to be Lake Meadows Inn) I find it hard to believe that these problems wouldn't have been addressed immediately by the staff - The person who wrote the bad review of the Brewster should try again and if still unhappy - complain - a long time admirer of the Brewster Inn