Inn At Swan River, West Dennis

My husband & I stayed 2 nights Aug 15 &16,2008. The accommodation were great. The wife & husband running the place were wonderful people. They made you feel like you were at home. The room was very clean. I would definitely go back again & I would recommend it to others. They had a nice clean pool in the back with a relaxing atmosphere.

Obviously, the old reviews of this place were prior to the new owners taking over! The rooms look like they are out of a 1960's movie! The smell of stale air and smoke (although they say they are smoke-free) hits you like a ton of bricks when you walk in. the two owners that run the place a miserable, especially the woman! it was horrible and for over $100 a night !! they claim that the place is going to be tottally renovated in the future...check back but make sure that they have renovated the general management, as well!!!

Let me first describe the customer service: Although there was a young woman working there who tried her best to be helpful, her efforts were completely thwarted by the owners horrible demeanor. Perhaps running a trailer park would be more appropriate for such proprietors. The rooms had a musty odor and the room was not made up on one of the three days of our stay. When it came time to check out, our bill was completely screwed up and caused us delays that we could not afford to have. Please, please, please do yourself a favor and find another place to stay.

Customer Service:Horrible Due to miscommunication on the Huntsman's part, we were locked out on a Friday night stay and still had to pay. After they were told we would be a late check-in with no time estimated, lobby hours were not relayed and when we arrived after a very long drive at 11:10PM, the lobby was closed with a handwritten note, that they closed the lobby at 10:30. When I informed the lady it is bad business practice to not inform someone who already stated they would be arriving late that their lobby closes whenever they choose, she replied with "This is how we do things in Cape Cod" I have worked in the travel industry and The Huntsman should be no different than the rest of the world. A smiling customer is a returning customer. The room was OK. Difficult to sleep with noise outside through thin walls. Fairly clean. Basic cable TV. Very cramped parking lot. Great location. If you insist on staying here, make sure you get there very early for check-in to make sure you don't get locked out.

The Huntsman has spotless clean rooms. Their friendly owners & staff go out of there way to make your stay perfect! Great location to stay for such a low price! Close to everything!

My boyfriend and I stayed here overnight to attend a wedding in the area and were pleasantly surprised. We were looking for a clean, affordable place to stay in a convenient location and we got just that. The rooms are clean, spacious and comfortable, the service was great, and we paid a fraction of what some other wedding guests paid at other hotels! The Huntsman deserves a good review and we will definitely be back

This was our first stay at the Huntsman but we'll definitely be back! Excellent location, close to Route 6, the beautiful beaches, and a short drive for sightseeing in Hyannis & Chattham. Lovely oversized rooms, clean. The staff was went out of their way to make an enjoyabe experience.