Copthorne Orchid Hotel Singapore, Singapore

wonderful experience.it was one of d best hotels i hv seen u know y because v r indians nd v hv never seen ne good hotels in our bloody life

Overall the hotel is nice and have a very pleasant environment. However, the front counter service and the bellboy service are very poor and the staff are rude to the customers especially we tourists from the way they speak to us that indicate they show no respects for their customers. A lot of improvement shall be done.

Yes, the shuttle bus to the Orchard Rd, stopping in front of the DFS store is a great convenience.

Read bad reviews, gave it the benefit of the doubt big mistake rubbish hotel,food and staff, try hotels in Havelock Road, much better and nearer to walk to facilities, Would not go back, even if it was free

The receptionist located the wrong room for hotel occupant's name (incident happened on Thurs, 18th Oct during 5.45 pm - 6 pm) when guest approached the receptionist for contacting the guest of this hotel occupant; the guest for the hotel occupant was told that the hotel occupant is not in the room as there is no reply from the room. Fortunately the guest decided to wait, and had to wait for more than one hour in the hotel lobby, where after about one hour, to his surprise, the person he wanted to meet (the hotel occupant) came down .. the hotel occupant, together with his family, was very much in the room of the hotel since 5 pm waiting for the guest, but DUE to RECEPTIONIST's worng tel call, guest could not alert the hotel occupant at all for more than one hour ... VERY POOR service standards indeed ... one should not rely on such hotels for specially important and critical business ...

From reviews we had read we were rather apprehensive about staying here. Accommodated in the Plymouth wing, our room turned out to be very pleasant - clean and in good condition. Nice bathroom and sheets and towels changed every day. Complimentary shuttle service very useful, local bus-stop right by, taxi fare very reasonable. Only complaint would be with reception. While not experiencing any rudeness, we did suffer indifference. Arriving at 6.30am (we were aware that check-in time was 2pm) we were told to take a seat and a room wouldn't be long. We weren't the only ones. On checking an hour or so later, we were told quite off-handedly that a room wouldn't be ready for another 2-3hrs. Finally we got to our much-needed sleep around 10.30am. Only by approaching the desk did we get our room, as no contact was made during the waiting time. At least someone could have directed us to the pool area, which is lovely. Seems a pity that just a little consideration (which costs nothing) could improve things so much.

If you are planning a short Singapore Stopover on a budget, avoid this place. It is a long way from the city centre and you will blow your budget either on taxis to get to/from downtown, or on food and beverage service in the hotel (breakfast for $24?). The first room we were offered smelled so badly of smoke that I am surprised it was released for service by housekeeping - I have been in burned out buildings that didn't smell that bad. There are other good hotels much closer to the city centre, so if you buy a Singapore Stopover package make sure you don't end up here - it is (literally) off the map.

- Excellent Hotel, Friendly & Professional Staff
- Free Shuttle to Orchard Road Area is a big convenience
- Nice restaurants
- Clean Rooms