Country Inn Suites By Carlson Montgomery East AL, Montgomery

I chose this hotel based on 3 things, free high speed internet, pool and hot tub. There are several hotels within 1/4 of a mile that have these amenities, I chose the wrong one. The hot tub and pool were closed. The high speed internet was slow at first, and then non existent. We got the room so we could enjoy an evening of swimming, relaxing etc while my other half watched the super bowl. The girl at the front desk was unaware of what was going on, she put us in a smoking room after I asked for a non smoking room twice (this was fixed after we hauled all of our stuff back down from the 4th floor to the lobby). The hotel was empty yet she seemed to busy to help us with anything. The bathroom had 6 lightbulbs, 3 were burned out, the fridge wasn't plugged in and still wasn't cold after 2 hours, I tried to take a hot bath, but the tub filled so slowly I gave up. We left after 2 hours, it wasn't worth it, and the front desk girl wasn't around to be found when we left.

I stayed 3 night there for a business trip. The front desk clerks were very friendly and promptly served pretty much everything I've requested by phone or in person. and.. I really liked the breakfast facility. It's not that fancy, but very convenient and nice to have it free! The location was really convenient because it's right next to the freeway exit and I like the price!! I will definitely use the hotel again if I visit them again. ^_^

During a business trip I was looking for a hotel that I would be able to park my pickup truck & trailer with ease. Finding many Hotels in this area, but most having a full parking lots. (it was around midnight) I found that the Country Inn & Suites did not have many cars in the parking lot, so I checked in. The staff were very busy talking to fellow employees instead of taking care of me, their customer. I had a problem with the air unit when it started making noise around 2 am, I shut it off, but the room became too warm at 4 am. I didn't get a very good rest. I mentioned this to the morning clerk very politely, but I received no response, he was too busy talking to the other clerk about his x-wife. I was just brushed off and they didn't even thank me for staying at their hotel. Be cautious when staying at a hotel with an empty parking lot, when other hotels had full parking lots. Besides the staff, the hotel was very clean and the room was comfortable. J.C.

My daughter and I had a great time. We wanted to be right off the highway, which was good. We had breakfast every morning. The church we wanted to attend was not far. Every thing was in a very good location. We enjoyed the pool and the food. The hotel was clean and the front service was excellent. We already made reservation for this year in July.