It could use a lesson in customer service
By A Yahoo! Contributor, 06/13/09
I have stayed here several times, and was very satisfied. But then I stayed here in September 2008. I had a room adjacent to the pool area. On Saturday, they had a "Family Day", Children were in the pool all afternoon and some were very loud. I spoke to the clerk about 6PM, and she did little to quiet the noise. Also in the later afternoon, several adults were sitting outside in a designated smoking area and enjoying alcohol. This area was directly next to the window in my room. I again registered a complaint with the clerk. The noise in the pool continued into the evening and the pool was still in use by children and unattentive adults fifteen minutes past the posted closing time. I again spoke to the clerk, who was busying herself watching TV. When I registered my third complaint of the day, she made it seem like it was MY fault. The next day I registered a complaint with the management, and was not satisfied with her response.