Terrible!
By A Yahoo! Contributor, 09/06/05
I stay at this hotel approximately three times a year, due to the fact that I am a choice member, and wanted to earn points towards benefits. This last stay was terrible. The staff was not friendly, nor were they helpful. We had plumbing issues, and were instructed that there was no maintenance staff on duty, and the desk clerk did not have anyone available to cover them to assist us. So we requested a plunger, and proceeded to spend 30 minutes trying to get our toilet to flush! We came in contact with much fecal matter, had to clean the mess up ourselves, then when we instructed the staff that the dirty linens and plunger were in the hallway, they did not retrieve these items until the next morning when the cleaning staff came on duty. The hallway smelt and it was disgusting. Our compensation for this effort, was $10 discount off that nights stay. WOW! I was not impressed. I spoke with the manager the next morning regarding this matter, and the fact that there was constant noise of kids running up and down the stairwell and hallways. It was so bad at one point that I nearly called 911 myself after threatening this to the staff member who answered the telephone. In addition, this hotel is not equipped with an elevator, so you have to lug all your luggage up and down a narrow stairwell through two doors, which makes it difficult. I will never stay at this facility again. I was never fully pleased with my previous stays, but not to the point where I would absolutely refuse to stay again.