No Rest for the Weary
Our stay was not the most pleasant experiences. Unfortunately and unknown to us when we checked in, we were assigned the worst room in the building, 114. It is right next to a banquet room, which was being used for a party when we checked in and is also right by the lobby, where people were drinking. We checked in at a decent hour and I was exhausted, my husband and kids went to the pool and I went to lay down. It was loud, kids were running the halls above me and banging thru the walls next door, there was no way I was going to get the MUCH needed rest I paid for. I asked the front desk to move our room, they said they could not because all they had were suites and ‘I” would have to pay the difference. I asked for a refund of a portion of my stay so that I could leave and go elsewhere as my children has swam in the pool. The front desk refused but called her manager who also refused as it was “NOT their FAULT I was subjected to NOISE”. I decided to call corporate and corporate called the front desk where the little girl LIED and said I was also there with a party which was NOT the case. And that there had been no one in the party room for 3 hours, which was a bold face lie. The room was still scattered with balloons and people. Basically I was told there is no noise ordinance until 11pm. Which is frankly a big joke, they should have just moved my room. I will not stay again nor will I recommend anyone staying. The front desk clerk made it seem as though it was a personal vendetta against her because I wanted to change rooms and apparently she would “LIE” to safe her face. And the ironic thing is their goal and Hospitality Promise is to "Make your stay a complete success. We promise to make it right or your won't pay for that part of your stay." So where is my refund from 4pm-11pm? The staff here really could use customer service training!