Calistoga Village Inn and Spa, Calistoga

The rooms were visibly moldy and smelled of mildew. When we complained, we were given a can of industrial "deodorizer." You could not open the windows; they had been screwed shut. The interior windows were so filthy on the outside you could not see through them. The management offered us little support, and because we had paid ahead of time, we were stuck. Pay a little more and stay someplace a bit cleaner.

It was understaffed--they only had one person running the spa AND hotel check-in. Dirty, moldy rooms and run-down spa facilities. Yuck. There are many nice spas in the area, so give this one a miss.

I called to make reservations. I told receptioninst that I was a returning customer. I felt rushed and uneasy talking to her. My initial stay was alright. Place looks cheap.pool looks dirty to me.

I have used the spa facilites for about the last 3 years, and it has only gone down hill. The front staff has the absolute worst customer service skills of any spa/lodging I've been to. The manager was not willing to help, rude and un-trained in her social skills. The hotel itself was nice, so were the massueses.

They ruined my family reunion. We placed three separate reservations for 2 nights and somehow they ALL became reservations for 1 night. We squeezed into fewer rooms for the second night and they had the gall to charge us more. When my sister-in-law told them about a clogged toilet, they offered her a plunger. Please stay away and help them go out of business.

Maybe we were expecting something more romantic when we signed up for a couple's spa package at a place where lodging was offered as well for a decent price. The pictures looked great, but i've stayed in nicer rooms in third-world countries. We paid extra for a roman tub (i.e. a hole cut in the ground with tile around it and stained grout and make-shift faucets covered in toilet paper tubes and tape) and a sitting area (which you had to move the yard sale couch to the foot of the bed to see the t.v. comfortably). I am not a huge fan of the wicker furniture side tables and tv cabinet, especially when they needed a fresh coat of poorly applied white paint. The bed spread was "nubby" and the pattern indistinguishable. The spa facilities (minus the couple's massage room) is best described as "rustic." The staff was young and spoke thier mind and acted young as well - not really interested if their shirt claims they are "hot stuff" one day or a "princess" the next in sparkles when I am there for a romantic weekend with my spouse. About the only highlight was the WONDERFUL massage laying next to my spouse who received one at the same time. However, i know other spas in town offer the same service.