Great location, less than great service
By A Yahoo! Contributor, 11/22/04
The hotel is nestled in the mountains in a beautiful location. The service was lacking, however. When I arrived they had no confirmation of my reservation and I spent 45 mins. at odds with the desk person trying to resolve the problem.
The room was nicely outfitted, but they are still renovating, so some aesthetics in the halls are lacking. When I explained to the manager the next day what had happened the night before --the inconvenience-- she seemed uncaring to say the least. Very unprofessional...
The on-site restaurant, however, was great.