Horrible Customer Service!!!
By A Yahoo! Contributor, 6/25/07
If you want friendly, accommodating service do not stay at this dated place. My husband and I got there at 1:30pm on Saturday and were told to come back at 3pm, because the room wasn't ready and 3pm is when check in is. We had a wedding to be at by 4:30pm in Convict Lake so we were pressed for time. At exactly 3 pm we come back and they tell us the room still isn't ready because only one maid came in that day, so "too bad." And whoever was in that room the night before hadn't checked out yet. (Their luggage was still in the room, but the people were nowhere to be found.) We explained to them that we were pressed for time and the mono-toned old man said to us, "well, what do you want me to do about it?" Total attitude and could care less. So in the middle of the maids cleaning we tell her we have to get into the room to get ready. So she tosses the original occupants luggage into the hall. In the meantime we're getting ready in our dirty room and the original occupant comes back knocking at the door wondering why we're in there. Turns out the hotel forgot they were staying 2 nights. The occupants were very upset that their luggage was just tossed in the hallway with their passports in it and all! To make a long story short, the hotel didn't comp us our room, or even offer us an apology. Also, the walls are so thin you can hear everything people are saying in the rooms next to and above you.
We will never stay there again! Such rude and unprofessional customer service! That's what we get for $89 a night!