Incompetant & dishonest
By A Yahoo! Contributor, 03/24/08
The problems began when my friend and I were checking in on March 19, 2008 after having made our reservation last January. While my friend was signing the paperwork for our three night reservation, I picked out some jewelry. The clerk totalled it up then handed me the credit card receipt to sign. I noticed she had overcharged me and pointed out that the amount was incorrect. I asked if she wanted to give me credit on my credit card or cash for the difference. She said she could not give me cash and didn't know how to void the transaction so I should sign the credit card slip, as is, and wait until the next day for someone else to fix it. I told her that I would not sign it because it was not correct. She then said that the amount she had 'overcharged' was not that much (as if I was making too big a deal out of it). I repeated that I could not sign the charge because it was not the right amount. She then relented and gave me money out of their cash register.
After that, we were given out key for our room. We had reserved last January for a $120.00 room with a jacuzzi in what was described as a 'two-room suite.' The next two nights, we were going to move to a cheaper room - $89.00 with two queen beds.
We took the key and drove down to the room only to find out there was no jacuzzi and the funky room had an extension on it for the second bed. It was, however, a single room. We called the desk clerk to report the mistake and were told that we had not reserved for a room with a jacuzzi and that anyway, they gave it to someone else who was staying there for a week!
I said that we would like to have them do something for us to make up for the mistake. The clerk said they were not going to do anything. She added that if we checked out early, they would charge us for the two nights - because we had to cancel 72 hours in advance.
When I said that this was due to their mistake, she said it was someone else who booked it for us and we would have to talk with her the following day.
After discussing this with my friend, we took a good look at our receipt and realized that someone had written exactly what we had asked for on the order, then crossed out the $120.00 room and changed the two night rate to three nights - in other words, they changed out order without telling us.
I called back and told the desk clerk that we had proof of their mistake. She then told me she would like to void our reservation and have us leave. I said that I would discuss this with my friend and get back to her.
Over the next few minutes, we called a few other motels in the area and found one with a good rate closer to Sedona than this place - it's 7 miles north of the center and traffic to the place is horrendous!
As soon as I hung up with the other motel, the clerk called me to see if we had found another room. When I said 'yes,' she said that was good because she had already booked out room to someone else!!!
These people are rude and extremely unprofessional because it's a privately owned B & B and they think they can get away with it! I stayed here before about ten years ago and liked it but now, I found it funky and very unbecoming. The bathroom was old and musty in our room and there was no mirror in the main room - just a small one in the bathroom.
Furthermore, the view is not very good here. I would recommend anyone coming to Sedona book closer to Sedona or in Oak Creek Village, which is right in the middle of the beautiful scenere. This place is not a good bargain for the money and certainly rates low on my list of hotel/B& B experiences.
