Things are GREAT
After reading some of the reviews, I was not sure that this was the place for me and my family. Boy, am I glad I gave them a chance!! Upon arriving, the front desk staff were laughing and joking, having a wonderful time and truly seemed to enjoy working there. The parking was a little tight, but they told me when I made my reservation that there was limited parking, so not an issue. The room we had was 120 feet back off the ocean, which was also explained to me when I reserved. It offered a beautiful view of the ocean, was exactly what the desk had described and it was very clean! I spoke with the manager who just happened to be at the desk and she was helpful and polite, just like every person we met there from the housekeepers to the maintenance staff. I was discussing our concerns after reading the reviews and she (the manager) explained that they had completely changed the housekeeping staff as there were concerns over the winter. They had just undergone a massive renovation and it was very apparent in the curtains, linens, paint, carpet, etc. The lobby is beautiful with painted ceilings and unique railings. This hotel goes way above and beyond the definition of customer service, from their recommendations for dinner to the friendly attitude. Every employee seemed truly glad to work at the place and they all were wonderful examples of what true Southern Hospitality was all about. You could not ask for a more positive experience. Stay there, it is worth every penny you spend!