Desoto Beach Hotel, Tybee Island

Might be easier to start with what I liked.....I'm thinking. It was dirty, dirty, dirty. Did I say it was dirty?

The room was average, but was clean and nice with a great frig and microwave. LOCATION is what really makes this place great. RIGHT on the ocean, with the pool right there on the beach - awesome views, and great for us to keep tabs on the kids easily without worrying about where they are. Absolutely love the showers right there at the beach entrance area so we can get sand off before going back to room or into the pool. Kids loved it and didn't want to leave. The staff was super nice - no problems whatsoever. Breakfast is fine for continental, and good enough for the kids, which is good enough for us! Not sure why others have had so many problems in the past. We got exactly what we saw online...nothing more, nothing less. I have been to fancier hotels, but they cost lots more, and I really wouldn't want a super fancy hotel when we have kids that are coming in and out with sand in their bathing suits and soaking wet...it's hard to keep a place clean with all that. Nevertheless to say, we had a great time. We can't wait to go back. Thanks for a wonderful trip and we hope to see you again very soon. :)

So disappointed. Will never stay here again. Watch the help. One young guy did not identify himself as staff and tried to push into the room. Scared my wife. When checking out, the hotel had charged my room with beach chairs and umbrella rentals. Did not use. The manager was very rude and convicting. They stated the "trainee" had made the charge, but would not accept the error. Did take the charge off the room, but had to argue with the manager until she relented. Hotel is ok. Room was clean. Pool small with a few chairs. Expensive for type of room. Too many beaches to choose from . Will not return.

First time to the island and didn't know what to expect. We picked the DeSoto because of the location to the beach. We were not disappointed. We loved this hotel... The staff was great, very helpful when looking for places to eat, and suggesting fun things on the island to do. The beach is right out your door and if you didn't bring chairs and umbrellas they will rent them to you set them up and take them down. I loved the feel of a older hotel as opposed to a chain. The hotel is not fancy but a true beach get-away. I can't wait to go back. Thank you Desoto for a great vacation.

Hang on to your credit card.. this is not a major chain and they seem to think they can do what they want to with your card. This place is not worth the money.. It is an average place , small rooms. The game room consists of broken games. The breakfast is free cereal and dolly madison doughnuts.

I'm glad to see that we aren't the only ones who were treated poorly at this excuse for a hotel. My husband and I were going on our first vacation. Half-way down to Tybee, of course, I realized I had forgotten our debit card. I called the hotel and was told that this was not a problem and they would use the one they had on file when I made the reservation. When we got there, they denied ever saying that. Furthermore, the manager accused me of making up the credit card number, told me it was my fault for forgetting the card, and wanted to know how we expected to cover our expenses if we couldn't pay for their hotel. To top it all off, they still wanted to charge my card for a cancellation fee! We had to argue further to not be charged. So, basically, they would have charged my card if I had not shown up, but since I was there without the card they would not charge it. It made absolutely no sense. We never received an apology. DO NOT go here. You will be treated very poorly. Looking at these other reviews, I'm glad we did not stay there!

OMG! It is disturbing that I was not the only one scammed by the staff. We visited for our Anniversary and their staff maxed out my credit card. This made dinner and everything else we did very difficult. They then continued to mishandle the situation. The problem was "no fault of their own". I can personally tell you that my pockets are a few hundred dollars lighter, in addition to the cost of my room. I am still dealing with charges over a month later!

great location and the staff was excellent. the room was clean and nicely decorated. close to some very nice resturants. the beach was clean and well kept.will recommend to everyone.

After reading some of the reviews, I was not sure that this was the place for me and my family. Boy, am I glad I gave them a chance!! Upon arriving, the front desk staff were laughing and joking, having a wonderful time and truly seemed to enjoy working there. The parking was a little tight, but they told me when I made my reservation that there was limited parking, so not an issue. The room we had was 120 feet back off the ocean, which was also explained to me when I reserved. It offered a beautiful view of the ocean, was exactly what the desk had described and it was very clean! I spoke with the manager who just happened to be at the desk and she was helpful and polite, just like every person we met there from the housekeepers to the maintenance staff. I was discussing our concerns after reading the reviews and she (the manager) explained that they had completely changed the housekeeping staff as there were concerns over the winter. They had just undergone a massive renovation and it was very apparent in the curtains, linens, paint, carpet, etc. The lobby is beautiful with painted ceilings and unique railings. This hotel goes way above and beyond the definition of customer service, from their recommendations for dinner to the friendly attitude. Every employee seemed truly glad to work at the place and they all were wonderful examples of what true Southern Hospitality was all about. You could not ask for a more positive experience. Stay there, it is worth every penny you spend!

do not buy the family plan for 250 dollars .we could have saved at least 100 dollars on our own.they promised things ,for example cupons, beach chairs ,tickets that we could have purchased for much much less.just a ripoff. unimformed people at the desk.parking terrible like parking in a telephone booth,our two children played pool for a dollar and had to keep going to the front desk for quarters,only 2 dollars at a time they said ,the pool room was so hot and besides it should have been free with the money you pay to stay at this dump. no chairs for 2 days on the beach as promised. we left newpaper on the floor same every day not moved in 4 days , beds made and that was that ,no service. breakfast forget about that. no fruit .better off going to the breakfast club down the street . just not worth the money.not at all. we are asking our credit company not to pay them.