New Victorian Inn Norfolk, Norfolk

at time of check in the lady told us that there is a 6.00 charge for our pet she said that the 6.00 would be refunded at time of checkout a staff member would check our room for any damages caused by our pet.when i went to checkout i was told that it was not refundable.also usually the breakfast area at the motel is clean and well stocked but when i was there the tables were all dirty and nothing was filled it was like a little scavenger hunt trying to find seating and food,i asked the man working if there was anything left and he seemed dissapointed theat he had to do some extra work.upon getting home i called the motel hoping to speak to the young lady who checked us in but ended up talking to "the breakfast man"who was very rude to me on the phone and would not hear my side of the story at all,when i asked to talk to a corporation in charge of the operation he stated that he was the general manager(there must not have been any other applicants at the time)but took my contact info for his boss who ended up calling my wife the next day while i was at work and made her feel like she was lying about what we were told at check-in.yeah all this over $6.00 a measley $6.00 but still money that we were told that we would be walking away with.what a dissapointment and to think we used to be loyal customers of this establishment.