Banff Inn, Banff

My main complaint with this hotel was that although I had booked the room well in advance, over three months, the room we were given was inferior to the rest. It was on the noisy side of the building facing the main road. The room had half the windows that the other rooms had and the tour buses parked so that their rear was directly under our windows forcing us to shut them to keep out the noise and the fumes. I suspect that this hotel tries to fill the inferior rooms first thus penalising early bookers. The chamber maids did not clean the rooms very well. The carpet was not vacumned while we were there and the table was not wiped down. When I complained about getting an inferior room the desk clerk said it wa just the luck of the draw and generally had a cavalier attitude. I definitely will not stay there again.