The Westin Mount Laurel, Mount Laurel

I stayed here in confidence given the brand name. However...I found the hotel stale and "average" however very clean. The hotel had no personality at all. The parking situation is horrible. Valet parking is the only real option..(when there's no special events going on). When there is a special event (wedding, etc) at the hotel. Hotel guest are placed on the back burner and restricted from one of the main entrances and parking areas creating a huge headache for guest. This was my wifes birthday weekend and hugely disappointing. The room is 'good sized' with all the amenities including a full bar with all the trimmings. This ended up being a down-side as well. The prices for the in-room amenities are crazy considering the area. My wife and I made a point of not using or eating any of the items and were charged for things we didn't use anyway!! Which tells me they do not keep accurate records of the items they stock in the room. I was truly expecting more from the Westin brand. This was largely disappointing. Bland service and hotel overall. I personally have stayed at another local 3 star hotel that offered more value and comfort at lower prices. And the 3 star that I know of even serves up breakfast at no cost as well. So how does a cheaper hotel offer more at a lower cost than Westin..? I think it's time for Westin to figure it out. Westin offers you nothing unless a hefty price tag is attached to it and is seriously lacking in personality and hospitality. In it's current situation.. I would not stay at this Westin again. I was expecting way more comfort for the money and this was has tainted my view of Westin's in general.