Holiday Inn Exp Stes Airport, Grand Rapids

We have stayed here other times and were satisfied, but this time we were not given the correct room that we were told we would have. The front desk attendant told us that we would have to call back later that week to speak to the manager because she could not help us. The hallways were filled with a bunch of screaming girls. The fitness center was so hot, the heat was stuck on high (almost 100 degrees) and the weight machine was inoperable. As if the heat was not bad enough, there were no towels! When I told the front desk about it, they said they would get a maintenance guy up there. I actually doubt this will happen and I think that it probably has been like this for some time. Next time, we will definitely go somewhere else! I'm writing the review after only 2 hours at the hotel, so chances are this is not all that went wrong!

We were transferred to a suite at this Holiday Inn Express because the Best Western had a flood. We were excited to hear we got a suite for the price of a traditional room- but the enjoyment stopped there. The room and hotel was quite clean, which is nice. Also located right where we needed it to be. But the service was awful. The pool and hot tub was full of snotty 12-year-old girls All Night Long. Even after the designated time for adults over 18 only. The front desk told us that they "don't really enforce that rule". so we didn't get to use the hot tub or pool AT ALL during our stay. (we could have stayed at a crappy hotel if we didn't want to swim. ugh) Also, the same wild children were running up and down the hallways all night long. my partner and i were woken up multiple times as late as 2am because of these kids. in the morning we went downstairs for the complimentary breakfast before check out. the young girls were lounging around the area eating in swim suits. there was no food left. the front desk let us know that breakfast had ended. At ten?. and they enforce THAT rule, but not the OTHER rules? we were very very disappointed!. they were not sympathetic to our needs AT ALL. I will NOT go back again.

The wall paper in my room was off gassing fumes that made it seem unhealthy...smelled like plastic. The odor made it hard to sleep. In room safe was nice. The rolling luggage cart had a flat tire. No full length mirror anywhere in room. I would proably stay here again, but make sure another room doesn't have the smell.

Last night Kent County in Michigan had tornado warning with funnel clouds being tracked less than 5 miles from this hotel and they did not wake the guest. My daughter was at hotel with 16 others heading out on a trip and they were clueless that they were in harms way. I called hotel after the storm but could not get a person to answer phones. Very disappointed

Rooms were clean. Staff was extremely friendly and helpful! Great place for the money for family. Nice breakfast. Hotel was near Meijers, WalMart, and many places to eat. Outskirts of the city and an easy drive to get there.

This hotel is one of the nicest hotels I've been to. The staff are excellent and really care about you as an individual, the rooms are nice and spacious, and the location is great. They were installing new carpeting when we stayed there, and it didn't bother us one bit. I was very impressed, we will definately be back to stay at this hotel!

I usually stay at this hotel chain because I have never had a problem until now. The room was in need of repair. The wallpaper was peeling, and the paint was also peeling. The tissue dispenser in the bathroom was broken. The cleanliness of the room was less than adequate. The iron in the room had a large brown stain on it so I was forced to ask for a different iron. The breakfast area was also dirty when I went to eat. There was not a good selection and the majority of the items did not look fresh and/or were not stocked. I was very dissapointed. I will not go back. This stay left me to try another hotel chain.

This place was just great to stay. It is an Holiday Inn Express Suites so it get what you get. Clean rooms, friendly service. Nothing fancy, just nice. No complaints from me, in general a great experience

THIS IS A VERY GOOD HOTEL IT WAS MORE THEN I COULD EVER HOPE A HOTEL COULD BE THE STAFF WERE VERY VERY FRIENDLY THEY HELPED ME WITH EVERY THING THE ROOMS WERE VERY NICE WITH EVERY THING YOU NEED YOU COULD LIVE THERE!!!!!!!!

If being close to the airport is important, this is an acceptable choice. The sitting area has no window but this hotel met our needs for a comfortable well equipped accomodation.