Delta Grand Okanagan Resort and Conference Centre, Kelowna

Like: good food; most staff have very good attitude and try to please; right on the lake and near some of the activity and happening in downtown. Dislike: most of the staff are kids out of school, with little or no training, and it shows (e.g. waiting and waiting for service while two waitresses are flirting at the bar with one customer for 10 minutes); housekeeper forgot to leave coffee and glasses in our room; many of the rooms look out onto the roof and the large and noisy air conditioners; almost all the rooms are small, and the "nicer" rooms have twelve inch deep "balconies" (only the very expensive suites are of a decent size); wireless connection is very uneven and not reliable; the business center is quite bad, and you get charged for each minute of use by a third-party provider; poor coordination of problem issues (e.g., unable to fix the air conditioning, security unable to deal with kids playing the trumpet at 1:00 am). I stay in a lot of hotels, and I did not expect miracles here, but of all the Delta hotels in Canada, this is without doubt the worse I have stayed in. Maybe it will be better once they renovate (even the business lounge was closed) but for the time being, I can only recommend that you stay away.

You have a better bed at home BEDBUGS??? And please don't shout, that's not lady like, that's antisocial!!! Well we had a great time, could not be better and the beds were perfect! A class hotel where we would come back!

MY HUSBAND IS THERE RIGHT NOW...HIS ROOM IS INFESTED WITH BEDBUGS. THE DELTA HOTEL HAS NO POLICY REGARDING BEDBUGS!! HOW IS THAT POSSIBLE?

i loved everything. The hotel was clean, service was excellent and food was great. And the view! Absolutley beautiful! Close to the beach and downtown kelowna. Pool and spa are luxerious, ive never been more pleased at a hotel. Returning tomorrow for another two weeks!

I loved this hotel!!! Our room was very nice and clean. The view that we had from the balconies were beautiful of the lake. Even our window view from the bathroom was quite nice. The hotel staff were accomodating and polite. We had dinner at the restaurant, our waiter wasn't the best but our meal was pretty good. The casino was there on site which was nice. The area was great. Close proximity to the restaurants and shopping. I would recommend this hotel and would go back for sure!!!

The Grand is a beautiful looking hotel in a beautiful location. But the place is very overpriced. The rooms in the new tower are adequate, nicer than in the old tower (we stayed in both) because the old tower definitely needs updating in the rooms and hallways. The new tower rooms are not large, and the old tower corner room we had let the wind whistle in through the doors to the outside. And there was a generator or AC unit running outside all the time, so the noise was slightly annoying. The towels are very thin and cheap for a place like this, and only two. Robes are available but have to be requested. Food in the restaurant is good but not exceptional. Rose's Pub is a meat market on the weekend, but food is good. Noisy, though. Nice little wine lounge near the pool end of the lobby. All in all, for $100 a night less, the Best Western was a better deal, the rooms were just as large, and the beds with duvets were great. And they give you four nice plush towels in the room as well. Just not near the water. Staff at the Grand was uniformly courteous and helpful, but so was the staff at the Best Western, so no gain there.

This hotel has a choice location but is obviously understaffed and provides hit and miss service. No bell service available for a 10.00 pm arrival. Concierge desk never staffed. Pleasant wait staff in the restaurant, but sometimes long delays to get food at lunch (an hour). Hard to get the cooks' attention at the buffet to place an order for eggs. Don't even try ordering anything from the snarly disappearing waitresses on the pool deck. The fitness centre staff are helpful (and at least you can get a great fruit smoothy there). Room service poor -- leave your card on the door overnight and it's still there in the a.m., never picked up. Order room service by phone, and your $20 hamburger takes an hour to arrive. Order pick up from the restaurant and they'll have forgotten your order when you come to get it. Very loud, smelly gas powered weed trimmers used by the pool. Too few reception staff (two at most) to handle the long lines of guests checking in & out, and the express checkout (via TV set) doesn't work. The checkout staff have no interest in whether you enjoyed your stay. Std room has very small closet and air conditioner sounds like a 747 taking off. The experience does not match the location and prices. We'll try the competition next time.

Although I was not overly impressed about my stay at the Grand I have to say that two of your staff members stood out. Jessy at the Front desk was very informative and displayed a genuine concern to make my stay enjoyable. As well, your bell captain, Josh, (I think his name) was extremely knowladegeable about the city, local wines and restaurants. He made us feel like locals. This hotel has tonnes of potential...hopefully some of their skills will rub off on the other staff members!! Compliments to these staff members!!

The Grand Okanagan Lakefront Resort and Conference Center is great. Especially those stunningly attractive Security boys....BYAH! Also, Then pool is often full of hotties, and again, the Security guys....Better than Italy.

I loved this hotel - it was one of the nicest experiences I have had. Going during the off season was the best value as it is over priced at full price, but very good value when the prices are not $300 per nite. Great pools, nice to have fridge in the room to have a few drinks or snacks that weren't from the restaurant - which is pricey. Fabulous gym. Great convention facility. Great location on the waterfront.