doesn't deserve the Klimpton affiliation
Our experience pre-arrival started well enough- easy reservation, decent rate (if they lived up to Klimpton standards). Concierge made reservations for us at a wonderful restaraunt, the reg. desk recorded all info & special instructions efficiently. Gentleman who took our res. didn't know they don't participate in the guppy program (we found out on arrival). We even understood when the only room available was next to the elevator. It may have been ok if that's where it stopped: Room was raggeddy (although it had the comfy bed) and dirty. The room service was NOT. Requested turn-down each day we stayed, but it never happened (they apologized each time, but it was never corrected). The boiler broke, no hot water. Next night, asked whether another room were available away from the elevator. Desk said yes, that in fact it was a better room. After we got into it, I'm not sure why it was better - still dirty ("schtuff" on the walls in the bathroom, in corners), had the nasty, old, hard, worn-out bed (wire-spring mattress?). Pillows were flat, lifeless & smelled funny.Air conditioner was broken. Contacting the desk, concierge, valet, or restaurant were excercises in persistance - they never answered the first two attempts (minimum)for any try. Restaurant was smoky, service was slow, food was ok/average. They had very few wines in-house that were on their wine-by-the-glass list. People were friendly & tried to be helpful, but no follow thru. We did get comped a little bit for the broken boiler/no water situation although I don't think 20% for 12 hours without water was adequate. Even rentors are entitled to withhold all of a days rent for such condition. 20% seems an insult to loyal customers. Won't probably be staying at the Vintage again. Recommend you keep your hard earned cash to better hotels. This was SO way overpriced for the level of service, state of facilities, etc. Spend this much ELSEWHERE.
