"Monet Hotel" Looks good outside!
My husband I wanted to celebrate our 6 month wedding anniversary with syle and class. We had stayed at other hotels/resorts in S. Lake Tahoe and decided to splurge on a classier hotel. We assumed that since we were paying more per night, that we would receive more....that was a far fetched idea.
1. Upon arrival, the Vallet sign read, $25.00 a day; they parked out car out in the public lot, which we could of done ourselves. Rip Off
2. We entered our room to find a wasted amount of space; 2 room splitted in 2 with an akward door that must be kept closed if you wanted to use the bathroom
3. My huband went to use the restroom to find that there was no water in the bowl nor tank. Luckily my husband has a general contractor background and was able to turn the toliet on, this isnt something that he should have to do.
4. Another disappointment was the lack of a bathtub. At $329.00 a night, theer should be a 2 person jacuzzi tub, not a standard tub that people have in their apartment.
5. The highlight of night was when I went to wash my hands and face, no water pressure in bathroom facuet, and the faucet was positioned very awkwardly.
6. And if it couldnt get any worse, I went to draw a bath, to luke warm water! Apprently, the hotel was having plumbing issues.
We waited until the next morning to shower to find that the luke warm water turned into cold water.
NO HOT WATER IN A 4* STAR HOTEL???
We were extremly upset and called Guest Services, to speak to a rep that said, " We apologize for the inconvenice, we did not know which rooms were affected by the plumbing issues, we can offer you a $100 credit" Later that afternoon, we assumed that the water issue would be fixed, WRONG! Still NO HOT WATER! At this point our romantic redenvous was ruined. I contacted the Hotel Manager and told her I was mortified and that I would not stay at this hotel again.
She compted our 2 night stay.
This gesture will still prevent me for returning to this Monet Hotel.