Hilton Hotel and Suites Niagara Falls Fallsview, Niagara Falls

It was the worst hotel I have ever been in, I just gave it five stars to be nice.

Me and my family just came back from the Hilton. The service was fantastic. Do not,i repeat DO NOT listen to the whinners that said there was Bed Bugs because my father is a health inspector and went to this hotel and found 0 bed bugs. It was very clean. The location was beautiful , me and my family got the complimentary suite in the north tower 47th floor and the view was amazing. The food was fantastic. The only thing that i would change would probably be the prices of the rooms , a little too pricey . But over all its worth it, because you have a fantastic view, service is great , and its very comfertable. The staff there is very nice. My children were being kind of loud and running around , and the staff did not come yell at my children , they told them in a very nice way to be a little more quieter. I recemend this hotel to tourest and people that just wanna get away!

it is nice and it has good food and a big water park

amazing location great view and just mind blowing cant wait to go back i would recommend thi splace to everybody u should try it out worth a trip

Clean, quiet, convenient, wonderful view, comfortable beds, near shopping and attractions.

This Hotel is awful- rows at the front desk on an hourly basis, insane prices, disgsting pool, Valet smashed my sat nav and they refused to compensate me for it. Room smelt of smoke to top it all off. Got in touch with management and they said that they hoped I would stay again. Stayed at Ramada previously- better experiences at half the price.

Just got home, we read the advertisement - The "North Tower is completely smoke free", I should have read between the lines, we stayed in the South Tower (rm 3008). View was great, but the room stank like an ashtray. I'm not used to that anymore. The furnishings were 60's flea market tables and couches, but the bed was comfortable. No bed bugs noted. Noisy room, could hear the plumbing and hot tub vibrations from next door. Don't understand the window between the bed and bathroom. Don't care about privacy so much as not disturbing my wife when I get out of bed 2 hrs earlier than her and have to shower in the dark or light up the room.

e stayed there for three nights in June to celebrate my birthday and I was disappointed with this hotel. Positives: -Great view. We were on the 35th floor of the new,(taller) tower and had a great view of the American and Horseshoe falls. -The room was clean. -It has a nice heated indoor pool. Negatives: -Check-in was disorganized. I am a Hilton Honors member and as a result get priority check-in. However there was one little sign at the front desk indicating where Hilton Honors members should check in and most people were not aware of it. They also needed more people at the front desk. For this big a hotel, they need more people staffing the desk. Parking was $25.00 per day. However you can park in the nearby casino lot and pay $5.00. -There were maintenance issues with our room. -The door did not close automatically -We had an issue with the knob on the jacuzzi. -Most of the channels on the tv in the front room did not work, (they worked on the other tv) -The front room was very cold even when when we turned the thermostat off. -The hallway was cold and there was a breeze blowing into our room. We had to put a towel down at the doorsill to block the cold air. -There was a bottle of water in the room with a tag on it that said it was available for $4.95 if you wanted it. Really? When I am paying a lot for a hotel room and a member of your honors program, I dont need to be nickeled and dimed. -The elevators have issues. Besides being slow and inadequate for the number of people that are there, they had maintenance issues. One ride was memorable where we got on the elevator to go down to the lobby and when the elevator got to the 20th floor, it went back to the top of the building again. It did it several times until someone just held the buttons and the elevator finally went to the lobby. -As a surprise for my birthday my wife ordered cheese, crackers and fruit plus a Happy Birthday balloon delivered to the room. The food was delivered without the balloon. The food was adequate but nothing special (standard crackers, slices of cheddar, cheddar/colby, and swiss). We estimated we could have gone to a supermarket and picked up what was served for about $25, about a third less than what we were charged. Hilton is a top brand that we pay a premium for, clearly we did not get what we paid for at this stay. With taxes out stay was almost $250 per night for three days. I would say that the room was worth about $125 per night with a $125 per night premium on it for a falls view. We will not stay here again and cannot recommend it.

My wife got severe rash during our stay at Hilton Niagra falls. Its been over 2 weeks only thing I am hearing from HIlton Management is that they are not sure why that happened and I can contact their insurance company. First, why would I contact the insurance company, I stayed at Hilton and paid the price to experience the service and quality. Secondly why would I stay their ever again, their incompetant management team have no clue what "guest service" is all about! On top of everything not to mention huge lineup to check in and to long wait to get your car on checkin out! Totally Frustrated.

we had a problem with our 2nd night telling us that were not booked for 2nd night(w/c is a saturday) so we ended up paying a rate that is pretty much higher than what we are expecting room is dirty carpet are so old you would not even dare to walk on barefooted dont go to room 1426 you'll definitely regret it overall rating very.....better try a motel around the area for they'l be much nicer