We'll Never Ever Go Back
By A Yahoo! Contributor, 8/13/09
We were greatly disappointed, we paid quite a bit of money to get a 2 bedroom suite. The first night we were there, a fire alarm at 4:00 am. Granted not the hotel's fault, the problem is there was no guidance from the staff of any kind, people were upset and we were acutally out of the hotel before the fire department showed up. Also, during the exit we used the stairwells, and they were disgusting, filthy and full of cigarette butts. The second day, we went out to see the sites, on returning to our room, the cleaning staff left our door ajar. We used the safe to keep our valuables, but still anyone could of been cruising through our room and going through our stuff. We had vouchers for the breakfast buffet, but if you don't remember to bring the vouchers with you...the two lades at the cash are rude and not very accomodating.
The lobby is way too small, checkout was a complete nightmare, the staff was rude and we waited a very long time for them to bring our van around for us.
The Good..hmmmm...oh yeah, one of the rooms had a beautiful view of the American falls. Also, the beds were comfortable, the pull outs not so much.
Never will I stay at a Hilton, they seem to have forgotten that they're in a service industry.