Laico Tunis, Tunis

I stayed at this hotel for 3 months on business as it was close to where I was working. The reception staff were always friendly and helpful as were the staff outside the hotel, helping me carry bags etc and said hello/goodbye to me everyday. My maid was fantastic and also very friendly and helpful. I ate in both the restaurants in the hotel and the food was good although much dearer than eating out in town. Breakfast was lovely and the made to order omelettes were gorgeous. I used the swimming pool at weekends (the pool was generally quiet in the mornings) and the pool attendant provided a towel. Upon leaving one of the staff took my suitcase to be weighed and returned it to me. Exceptional service and very friendly and helpful people.

Dear ...., I hope you have well returned home. The congress was amazing and I really enjoyed the contents of it. The only problem was the selection of the hotel Abu Nawas as a congress hotel, which me and my General Manager had to stay there, as during our reservation Sheraton was announced it was fully booked. Abu Nawas hotel, however was a real disaster. As for example one person has brought a safety deposit box to my room, as against the rate they charged us their room standart was only to accomodate by bringing in a safety deposit box, in the minds of the hotel management. The room was simply poor, beyond it is changeable with simply a safety deposit box brought in by hand carriage, even the water basins were blocked, and needed repair, and I would not even again let anybody who would ask me about a hotel in Tunis, NEVER ABU NAWAS ! Last day during checking out, the cashier asked me and mr GM to sign a paper probably showing our company prepayment (before our stay our company have paid full amount to this hotel), and we thought it would be good to receive a copy of the same paper which we were asked to sign, as it is usual all over the world, to receive a copy of what you sign) we were rejected. The reason simply was, that we did not pay by ourselves, and hence we couldn't get it. A gentleman, appearing as the Responsable Commercial, Mr Khaled Bourada, whom we approached for asking this problem and getting a copy of our hotel statement, in order to proove our company we stayed there, rejected this matter, and all people involved into this matter in the hotel created a real mess and a mystery out of this subject in always rejecting what we as the customers wer saying. I think the congress administration should know this. Now, I will also go to the Yahoo, and leave the same remarks if this hotel has a presence in the Yahoo, too. Then, I will try to contact the Tunisian Ministry for Tourism and try to drop the same remarks there. To cut the story short, everything else in Tunis was quite good, except the Hotel Abu Nawas, which is really a bad choice for such an organisation. Thanks to our Tunisian friends for all what they achieved in organising the Congress. Best Regards UMIT GUVENC

The waiting staff made me feel they were doing me a favour bringing my order to the table and most things seemed to be difficult. Rooms are a good size and clean though the overall value for money rating is only average. I have stayed in this hotel on three occasions

It was beautiful, the breaskfast was exceptional and views unbelievable