Hawthorn Suites Addison, Addison

For starters expensive for the kind of room it was. I made my reservation through a search engine and not directly through them and the communication between those 2 was not a good one at all. From now on I dont think I will use third parties like that anymore. But when I first got there they gave me a handicapped room which would have been ok except for the no shower. I had to ask to be changed. And then for personal reasons I had to check out early and the general manager didnt even know what to do. In my previous experiences they just send you a check with the refund but this was not the case. I still havent received my money back for the nights I didnt stay. The general manager was mean and unhelpful. I wouldnt go back even if I had to sleep in my car.

I have stayed there before and loved the place, however I tried to make reservations for a business trip and the person taking the reservation was extremely confused! She didn't know what they had or if they had lan connections or wireless only. She then told me that it would probably be better if I just drove up and tried to get a room!

This hotel is perfect for a business traveler as myself. The rooms are huge, and very nicely furnished, and clean. There are a lot of options for restaurants and nightlife nearby. Will stay here everytime I visit Addison. It's better than some high-end hotels I have stayed at before.

I have stayed here on many occasions when I have visited Addison. The rooms are always very clean and the beds are so very comfortable. The staff is friendly, always smiling, and the manager that I have met was nothing like the one described in another review on here. The location is fantastic as well, high density restaurants in the area in addition to the legendary Duke's Roadhouse which is just down the street...not to mention the newly revamped Galleria. This is a great location. A+

Liked the location and the fact that there are so many restaurants in that area. Found the city of Addison to be a pleasant surprise. We will go back there for our next stay.

the rooms were very clean and very big. the location was outstanding. there are numerous restaurants and the mall is also nearby. the tvs in the rooms were also awesome. i've never stayed at a hotel with such large tvs.

Our room reservation was made incorrectly. The error cost us an additional $20 per night that we were not expecting. The Manager would not even consider offering a discount to make up for their mistake. The room was large, and had it not been for the used band-aid in the bed covers, we would've considered it to be clean. We were only given one coffee cup in the room. On our way upstairs after dinner we found a stack of coffee cups where breakfast would be served and decided we would grab one so we could have two for in the morning. The night Manager almost took it away from us saying we weren't allowed to have it. We had to BEG to keep the coffee cup. The night clerk was mortified and attempted to jump through hoops to try and make us happy since she had witnessed the two instances of poor customer service we had been given by the managers of this hotel. This was our first and last stay at a Best Western Hotel.