Riu Tequila All-Inclusive, Playa del Carmen

i loved it because all the people were great and it was bueatyful.

My family and I stayed at the Riu Tequila from July 2nd through the 9th, 2005. Our group consisted of six faimilies staying in seven rooms. The grounds were nice and well kept, as were the rooms. However, there were some problems associated around property maintenance issues and management's lack of customer service skills. During our stay, it rained several nights and five out of our seven rooms leaked to varying degrees. In one of our rooms the water flooded under the door soaking everything on the floor throughout the entire room, in two other rooms the water leaked down the wall, and again in two different rooms the water leaked across the ceiling running down the ceiling fan and finally dripping and soaking the beds. The next morning we spoke with Hotel Management concerning this issue and after being routed through three different claimed managers, their response was "well, we are sorry, but no more rain is in the forcast so don't worry". After an additional day of discussions with management, we were finally able to change the two rooms that were leaking on the beds. Our assigned dining table was located on the patio under a roofed section of the main dining hall. We were placed here, becuase management claimed that they were unable to seat all of us in the main hall. This was acceptable to us, so we accepted. The seating was fine, but once again when it rained, rain water would leak through the roof and drip from the ceiling landing on our dinner plates and or heads. Hotel management was notified of this problem, witnessed the problem first hand, and did nothing to correct it. We tried to take this all in stride, but these were major issues and management's lack of response was just amazing. The hotel managers could work a shell game like the most seasoned boardwalk flim-flam artist I have ever seen. By the way, it rained three of the seven nights we stayed at the resort, so these were not just one time incidents. Couple these problems with clogged shower drains that were never cleared, wet bedding that was never changed, and dead remote control batteries that were not changed, and the daily reporting of these incidents to Hotel Management and the total lack of prompt response and corrective actions, I am unable to recommend the Riu Tequila to anyone. The Human Resource Department for the Riu Companies should immediately rush down to the Riu Tequila to provide the Hotel Management Staff with some much needed customer service training, unless of course your standard operating procedure is to offer a guest with a complaint a bottle of champagne, in which case I would then advise your procurement department to order more champagne. Sincerely Randall Jones

I love everything about the place i stayed in..Im telling all my friends about it..and im planing to go back with friends who haven't been there.

My husband and I went here for our honeymoon two years ago and are coming back to the Tequila for our 2nd honeymoon in August. We can't wait to go back there. The staff was friendly and all the bartenders were fun and made really great drinks. We liked how the rooms weren't your traditional hotel style and the staff always had our room clean by the time we got back from our daily activities. The swim-up bar was the best and it's the main reason we are coming back to this hotel. Cervezas and margaritas here we come!

I liked how the price was all-inclusive, but it was still a little too expensive for my family of four. The pool area is big enough so that people aren't bumping into each other. The beach was wonderful! There was plenty of room and plenty of chairs to use. The workers made it so easy and helped us with any questions we had.

Beautiful spacious place, where I was able to walk right to the beach and lay out in the sand and enjoy the sun. LOved it- the best vacation ever..!!

Two families (each with two kids) went for an incredbile week in February 2003. We liked it so much that we have our entire family (17 people) going again in June 2005!!! Kids Program was GREAT, SAFE, FUN!!! Food was INCREDIBLE every day/night!! We liked the pool more than the ocean as there's no salt/sand to worry about...and the bar is only 20 feet away!!! :-)

this hotel is shear pefection we stayed their during hurricane wilma ,now if you are to see the shear dedication , profeshnalisum of a hotel its in a catergory 5 hurricane .these people risked life and limb to bring us food ,toiletries ,and to check on our well fair ,when they should have been with their own familes .their always smiling ,pleasent and curtious.the gardens are beautiful plenty of activites for all ages,food outstanding,entertainment is very varied , what ever the wages it aint enough,thank you all ,dedicatsion is the name of the game and you have got it. many thanks from mr,mrs thomas room 103 cheers

I couldn't find anything to dislike about the resort! We were able to use facilities at all the Riu hotels, and the weather was excellent. We went in Oct a few years ago, and we were in between some hurricanes, but our trip was dry except for one shower one afternoon. In fact, that's why I'm on this website right now, looking for another deal. We had an all-inclusive deal out of Atlanta, and it's probably the best cost/benefit vacation I've ever taken. Highly recommend it.

Amazing resort, the staff was fantastic, food was amazing. Just watch out for the crazy towel people- you can only get a beach towel from your hotel, not the 3 riu's across the street on the beach side