Extended Stay America John Wayne Airport, Newport Beach

The rooms are terrible and carpet is the filthiest I have seen in a hotel. This place allows pets and so perhaps the carpets have holes and black marks. The bathrooms stink and the staff is not frienldly, I would never again stay in this hotel.

i hated this place they charge for toilet paper extra towels and coffee no pillows in the room ? what are things comming to and there breakfast was a joke old danishes and coffee the coffee was watered down you coouldnt pay me to stay here also the staff has a nasty atttitude dont dont dont stay at these extended stay hotels you will do better a motel 6 bill

I thought this would be somewhat nice considering this is upscale Newport Beach. Nothing could be further from the truth. Had bugs...ants in my sheets...disgusting. But that was not all... Room lacked all the basics...no pans or pots. Only had spartan silverware...2 mismatched spoons, 2 mismatched forks, one butter knife, one steak knife are just some of the way they equipped the place. I called and they said they only provide 2 items for queen rooms. Ladies of the night work in the hotel as well. DO NOT BRING CHILDREN The biggest problem is safety. I was robbed. THEY DID NOTHING. They actually denied they have ever had an incident in several years. However, when talking with 3 other guests, one of them said they had items stolen and it was on videotape but they did nothing. I've stayed all over the world, in all levels of hotels from Motel 6 to the Ritz. THIS WAS THE WORST BY FAR. They don't even provide a closet. It's an alcove in the bedroom next to the TV with a curtain covering it. This whole place is a joke. Some of the staff are ok but not the majority. The 'manager' is the WORST I've ever seen. Avoid this place at ALL costs. I've stayed in one other 'Extenede Stay' and it was cheaper and better than this one. It's several notches below every budget hotel (motel 6, Day's Inn, etc)...even ones I paid under $50/night for. I can't say anything positive about this place. I could have stayed elsewhere but chose to pay more to stay here and it was absolutely dreadful. Do yourself a favor and stay anywhere else!

The front desk clerk are so insensitive and no one would be at the front desk after 11 PM. If at all you need to talk to the front desk you need to come there pick up the phone there and page them. I wonder why on earth these people run a hotel without caring for customers. The room keys are the biggest joke. Its strip of plastic card with several holes in it!!!???. Dont you ever even think of this crazy place you are sure to regret if you give it a chance. I strongly doubt those who wrote good reviews about this place (I guess the hotel guys themselves write it) The first review in this web site is SO TRUE.

We decided to try this hotel for a few nights, even though the first review was very negative. We found the hotel to be very clean. The staff was very helpful and friendly. We experienced no problems at all. The location was perfect for our purposes. I would recommend this hotel for personal or business.

I truly thought I must be having a nightmare when I stayed at this hotel. I have stayed at many Extended Stay hotels with good experiences, but this one was awful. My 14 year old daughter and I checked into the hotel after 11 pm on a Friday night. I had called ahead twice to let them know we would be there late. When we went to our room, the beds were made, but when we pulled down the covers the hairs made it obvious that the sheets had not been changed. We had requested a non smoking and the smoke smell was so bad we could hardly stand it, but opened the window. When we turned on more lights, we realized the room was not clean at all. Cigarette ashes covered the table, and even some change. I called down to the desk and was told there were no other rooms, and no one to clean ours, someone could help us the next day. I asked for at least clean sheets so I could change my bed. I went downstairs and the young man working there got them for us. We stripped the beds, leaving off all except the sheets because they smelled so bad. Then I went into the bathroom. No towels, dirty mirror, sink, tub and toilet. I called back down and he said he was sorry. I was appalled!!! I was on vacation, it was the middle of the night with my teenage daughter and moving to another hotel wasn't an option...plus I had prepayed. I asked for towels and cleaner amd went back downstairs to get them. While waiting for the elevator, a naked woman walked out of the elevator.! Now I know the hotel couldn't control that at 2 in the morning, but it only added to the nightmarishness of the experience.I completely cleaned the bathroom and found mold floating on the coffee in the coffee pot. This room must have not been cleaned in a long time! Next morning I called to get the promised help only to be told there was none. I couldn't believe the day manager was telling me that no one could help me with my room. I called the corporate office, and they said because it was a weekend they couldn't help me either. Even though we had payed for two nights, we packed up and left. We were supposed to spend the day in Disneyland, but by now it was 10am. I called to another hotel and got a room for the night. We couldn't check in until 3, so unforturnately our day in Disneyland ended up being an evening in Disneyland. It doesn't end there......When I got home I talked to the top manager of the hotel, Cameron. He was apologetic and very nice, offered to give me a free night....ect. Then he found out I paid through Priceline and left me a message that he couldn't do anything since I paid through Priceline. I originally was not going to post a bad review because I thought the management should have a chance to make some kind of compensation for this horrible experience. That was July and this is November and nothing has been done, so this review is my only recourse. I have photos of the room