The Muse Hotel - a Kimpton Hotel, New York City

Excellent customer service..it was my birthday and a friend had sent flowers to the room..so the staff wished me a happy birthday when I checked in, they had left a card and beverage for me in the room, and they really did a nice job of anticipating our needs.. We will definitely return to the MUSE! Cool robes too!

the rooms are huge,the staff is friendly and helpful..we have stayed there 3 yeras in a row and the staff even called us by name the last time we checked in...its our home away from home....A+++

Went to New York for the first time for my 30th birthday, always seen it in films and always wanted to go, just as i imagined out of this world without a doubt. the muse hotel was picked by my wife what a choice 100yards from times square 300yards from 5th avenue. this hotel could not do enough we arrived about 5pm just in time for the wine reception as we checked in. the entrance and reception nice peaceful and relaxed lovely decor, as my wife said goood enough for alex cuuran good enough for her. went to our room on the 6th floor again lovely decor throughout into the room what a room amazing all the usual things you would find in a four star hotel but verging close to five for me. when you wake in the mornin the new york times at your door go down for breakfast service first class without a doubt everything is taken care of. our heating system broke down on the second day i went to speak to reception and without any hesitation the concierge (Nick, if you need or want to know anything he is your man) was packing our bags onto a trolley and moving us to the 15th floor, what a room sun terrace,view over times square twice the size as our other room as i said everything taken care of nothing was an hassle at all. i got to know Nick over the next few days top guy thanks for your help he kept us right on where to go and what to look out for and what subway to get. The hotel can sort you out with tickets for shows bashetball baseball they are more than willing to help and to make sure your stay is hassle free and enjoyable, they really could not do enough i would recommend the muse hotel to anyone without a doubt, I didnt want to leave our flight was pretyy early and i asked my new friend Nick about getting to the airport and he said for 75$ i will get you picke up at the door and dropped of at the airport for 5 in the morning in a nice car, and true to his word what a car a GMC blacked out jeep with everything a bit like a lincoln navigator, as i keep saying hassle free everything taken care off. if your planning a trip tp New York stay here you will not be disappointed at all. So to the staff thanks for looking after us and to Nick cheers mate for the tips and pointing us in the right direction thanks

We stayed for a two night 3 day NYC blitz with our two children, age 6 and 11. The Hotel was great location, we had a room with 2 double beds that fit us well. We didn't interact with the staff that much, but they were very helpful when we did. The hotel is a half block from Times Square, and the location is perfect for starting a sight seeing adventure in any direction. There was a great deli / restuarant on the same block heading away from Times Square that offered good food at excellent value, for breakfast and lunch. The 5 pm wine hour was enjoyable, the kids enjoyed resting, watching TV up in the room while we enjoyed some nice vino, courtesy of the Muse. The room was clean, and the furniture funky. We got a lot of positive comments about the hotel when sharing photos with others. For the money, it was nice to stay in a hotel of this quality.

From the time we arrived the staff was very helpful and attentive. After arriving at the room and opening the doors I felt as if we had definitely made the right choice. It was located in the ideal place in New York in walking distance to everything. The room was amazing along with the windowside view. I definitely know that this is the place I would stay in when i return to New York. Its was amazing. The only comment that I had was I don't think there was an internet business center that's the only comment I would have for the hotel so definitely won't be good for business but for pleasure, Sure.

The ladies that work here are so snobby! Give me a break. We are the reason you have a job! We were rumpled from flying on a plane all day, and they looked us up and down like we had the plague. Then- we cleaned up for dinner at Daniel, they must have thought we had money after all, and they treated us much better.

We just spent 4 nights at the Muse and we could not have been more pleased. The room, staff & location were excellent. After staying here I can't see staying with a large chain hotel ever again!

Visited NYC for a girls' weekend and had the most perfect stay. Loved everything about this hotel. Would definitely stay there again. The location to everything we wanted to do was perfect and the staff was really friendly. The wine hour was also a pleasant surprise and a nice addition to our stay.

As I said in the title. A great location Just a block off of Broadway it was close enough to walk to most of the theaters but far off enough to not have the traffic noise. My best friend and I stayed there in October of '06. It was our first time in NYC so we really wondered what we would find. The sevice was great and the wine tasting in the evening was an added treat. Would stay again.

I wish I new about this hotel sooner. It's the only place we will stay in NY. The location is perfect and the price is some what reasonable. It's great to be in the hussle of Times Square and turn the corner to the quiet street where your hotel is only steps away.