Country Inn Suites By Carlson Warner Robins GA, Warner Robins

The hotel was close to the Mall which had 10 or 12 movie theatres. The restaurants were close by as well. Hotel was clean, good breakfast, and staff was always ready to help. I liked the indoor pool.

Very very professional staff. Worked well with our grandkids at breakfast very helpful. Clean spacious rooms great pool. Wonderful value for the money we were very pleased as we usually are at Country Inns. If ther was a problem and this is so minor, it was raining hard and the hotel does not have a carport at their entrance. Otherwise this is a great great place. The polite courteous service is priceless.

The customer service was "DEPLORABLE" (strongly disapproved)off "Service" chart. A co-worker and I arrived for check in on a Sun., 04 Jun 06 (5:50 pm) with reservations for 2-week stay. Upon giving the "WORST HOTEL CLERK IN THE WORLD" our names, she proceeded to inform us (with a wide sarcastic smile) that because we had not arrived by 4:00pm our reservations were cancelled - we were advised (Mon., 05 Jun 06) by the Robins, AFB Lodging office that by contract, reservations (confirmed/non-confirmed) should only be cancelled after 6:00 pm (we arrived prior to 6:00 pm). In any event, the "clerk's" attitude was smug/unprofessional. I asked (clerk didn't suggest) if there were any rooms available - she smirked, again with grin "yes," I was dumbfounded. My co-worker questioned the reason for the attitude - the clerk displayed unnecessary sarcasm which only escalated to a clash of wills (unprofessional clerk -vs.- paying customer). Even though the clerk finally checked the system and confirmed that there were in fact (2) King rooms available - probably our original rooms we made a decision to contact other local hotels. I moved away from the desk and made a phone call,during which time other customers entered the hotel (my co-worker remained at the desk for servicing). However, due to the fact the Warner Robins, GA area is experiencing growth and some type of special event was in the area, there were no rooms available for the 2-wk period (not even that night). I returned to the desk, inform my co-worker, we could stay the night-try others tomorrow and contact Lodging. Things really went from "worst" to "horrifying." The clerk refused to service my co-worker and proceeded to wait on customer as they entered the hotel. My co-worker explained to the entering customers we were waiting to confirm our "new" reservation (remember, the clerk had earlier stated that rooms were available) - the waiting customers had NO OBJECTIONS. The clerk attempted to "loud talk" my co-worker and repeated that she would be serviced "LAST." The long/short is that the police was called (by my co-worker) as an attempt to have this incident documented (not allowed, due to it being a civil matter); however, the officer listen to both sides and agreed the desk clerk was out of line, by explaining some techniques of "customer service." The "WORST HOTEL CLERK IN THE WORLD" was even sarcastic with the police officer – it was UNBELIEVABLE. He asked her age, she loudly stated: 21, he mentioned that maybe that was a contributing factor. We were never rude to the young lady - when I finally confirmed my reservations, I asked her if I could provide a piece of advice, she accepted (overly sarcastic/laughing). I told her that it was never our intention to be difficult and to maybe “chalk this up” as a learning experience-customer service can sometimes be difficult; dealing with differen personalities; but she should remain the constant - she quickly responded by saying, "I don't have to learn anything because I didn’t do anything wrong,"(as if she never heard a word I said). My response to her was that if that is the case, that would be sad... A 10% discount on(4)nights. We checked out on 4 of 12 nights scheduled (never to look back)!! I expressed to the manager the power of "word of mouth," understanding that each hotel is independently owned/operated; however, for sure this hotel (Country Inn & Suites Warner Robins, GA) will never receive any business from me or anyone that I come in contact with reference hotel referrals. In my opinion, the whole chain could be negatively penalized for the actions of the "WORST HOTEL CLERK IN THE WORLD."

I liked the size and the price, and most important, I liked the cleanliness; we had went to the Super 8 and checked out as soon as we saw our room. It was disgusting!

I stay here every six months when visiting my daughter. It's a comfortable, clean, friendly place. It is within walking distance of good restaurants and it's off the main highway, so it's quiet.