Hawthorn Suites by Wyndham Rancho Cordova, Gold River

Very disappointed by this place. I expected a lot more and my expectations tend to be fairly low when visiting hotels. First the HS kid who checked me in forgot to see if my room key worked - it didn't. Walking back down to the front desk with all of my stuff is always annoying. Then there was an issue with the A/C not working. Finally, when I pulled back the bed spread and sheets, I saw 20-30 long black hairs under my pillow. I cleaned off the hairs and considered just sleeping on the other side of the bed until I noticed multiple stains on my pillow. I can only imagine what bodily fluids were represented in those stains. Overall, the place was grungier than I expected. The service was below average and, after my room experience, I didn't even bother trying the food. There are plenty of other places to stay in Rancho Cordova off of Highway 50. Next time I will go elsewhere.

Let us start with the bad customer service.. Answering the phone while trying to check me in, is terrible. Second, the room states non-smoking, but the smell of smoke and mold told me differently. Third, the bathroom looked cleaned, but the smell was very "pee" like. Had to hold my breathe when bathing. Fourth, the breakfast (included) was not worth sitting down to...enough said. Do yourself a favor, and stay at a motel 6.

The desk clerks were very helpful and friendly, both on the phone when I made the booking and when I was there. The supposed hot breakfast buffet (when it arrived which was 2 hours later than promised) and consisted of rubbery scrambled eggs and overcooked bacon. This was not a "buffet" in my opinion. Luckily there is a Starbucks and McDonalds within walking distance.