The Ritz-Carlton Orlando Grande Lakes, Orlando

The lobby is attractive and the property generally is lovely with expansive lawns and spots perfect wedding receptions abound. What I disliked was being rerouted from the adjoining convention facilities due to receptions held in the hallways. The staff was gracious as would be expected in a Ritz Carlton but the showers are tiny and enclosed and you are "rained" on from above with no place to go. I would have dedicated at least a few more square feet to the showers. You will enjoy the views. Good spot for people wanting to be away from the major torist trap areas of Orlando. I also got charged for almost $200.00 over what I should have and hopefully they will adjust the bill appropriately from last week.

I played a round of golf here and enjoyed it to the fullest. The course is in great shape and the lay out is just beautiful. The staff at the bag drop area and in the Pro Shop made me fell welcome and I knew I would have a good day. Mostly, I consider myself lucky to have Chris Burn as my caddie who is very courtesy and professional. He helped me out from the beginning at the driving range all the way to the end of the round. Since he himself is a good golfer, each shot, he helped me to evaluate the situation and make not only a safe, but also the best shot. When I was in doubt, he always encouraged me with positive thinking. I have played golf for seven years now and on that day, I had my best round ever. I felt like Chris Burn gave me a one-on-one private lesson and I truly appreciate it. I definitely will play this course again and hope it would be sooner than later.

Front desk forgot wake up call. Almost missed flight. Early morning departure. Received a letter of confirmation under my door, but no phone call was placed.

I loved the spa, but I will have a hard time going back. I used a credit card one time there to buy a gift certificate, and that was about a year and a half ago. Since then, I have stopped using that credit card. I went back this month and somehow my credit card was charged for the amount of my services. When I called to figure out what happened they lied and said that my credit card was used to reserve the spa that day, and someone in our party did not pay, therefore they charged my credit card. In fact, my friend reserved the spa that day and she used her credit card to make the reservations. My card was never used to reserve the spa, or authorized to be charged. They looked up my information from a year and a half earlier and charged me without notifying me or anything. I was lucky to have even looked at that bill since I hadn't used that credit card in over a year. I had to dispute the charge and go through the long process of straightening it out so that my credit wasn't messed up. I recommend making sure you get them to erase your credit card information before leaving the spa/hotel.

The facilities were beautiful - added bonus that the pool, etc. are shared with Marriott. Staff very helpful. 2 disappointments - first - asked for wakeup call and 15 minute callback on morning I had an appointment. Wakeup call came but not callback, so I missed my appointment. 2nd - there was no shuttle to or from the airport. At the prices that are paid for this facility, you would assume a shuttle was included - the airport was only about 15 minutes away. Instead, it was $40 each way. Seems petty of the hotel.

Iloved the room service and the ameneties from J.W.Marriott.

Hello, My wife and I have been vacationing, staying at resorts as a hobby, for almost 20 years. I consider myself a discerning, experienced connoisseur of luxury travel. All that being said; I rank your hotel as possibly the finest in the state. We stayed there last September and again recently for Memorial Day weekend. Both visits were indescribably wonderful and relaxing. Your entire staff is amazing and should be congratulated. Here is my categorized critique of your Hotel: Rooms: FIVE stars. The rooms are the typical Ritz Carlton style. They are impeccably clean, spacious, and have excellent balconies. They also have fine bedding and amenities. Spa: FIVE stars. The spa may be run by an outside company, but the service and amenities they offer are right on par. The pool is immaculate. Golf: FIVE stars. There is a beautiful course and a helpful staff. Food and Beverage: FOUR Stars. Normans is a great restaurant, but it is not a five star in my book. Also, the frozen drinks at the pool bar could have been made better. Pool: FIVE stars. My last comment about the pool bar was just me stretching my imagination to find something critical about an almost perfect place. Both the main pool and the spa pool are as clean as can be. The main pool has a nice bar and the pool attendants are friendly and efficient. We went down for a dip during a crowded Holiday afternoon and were surprised to find a manager pitching in, busting his butt. We requested shade, and this guy found one cabana chair that was available and then went searching for another. He found another one and carried it over himself and set us up. I would call that good management. Service: FIVE stars. The service at your Hotel is undeniably the best. From the front desk, to the valets, from the wait staff to the bellmen, all I see are dedicated professionals practicing genuine customer service regiments. But the most exceptional group is the concierge level staff. I have to rank your concierge level staff as the all-around best in the state. I must commend them on their friendliness and attentiveness. I noticed the way they treated other guests who were being over demanding or were making ridiculous requests. They never were sarcastic or became flustered. We were getting on the elevator and we heard this woman browbeating the concierge. She was saying: Where is a good place to go for dinner with 8 people that�s very inexpensive, not in the Hotel, and has decent food? My wife and I still laugh about it. We wonder how the reserved concierge was going to suggest that they go to Wendy�s! All around: FIVE stars. Your hotel is only one of four hotels throughout Florida that I would bestow a five star ranking on, and it is quite possibly the best! I understand the rigors involved with striving to be the best in your field. If I just tell my employees that they have to strive to be the best, there isn�t much incentive for them. If I, on the other hand, lead by example and display the unselfish, endearing qualities needed to be the best, the employees will have a reason to follow. So congratulations to the management team of the Ritz Carlton Orlando Grande Lakes for leading by example and building a five star team of dedicated employees. As long as this continues, we will continue to vacation there. In fact, we just booked 3 nights for Labor Day weekend! We can�t wait to return for our three nights of blissful relaxation.

I had received a massage at the spa which was average to most spas but I did not understand exactly what else you were getting for the $50 extra dollars you were spending at the Ritz as opposed to another spa. The hotel was beautiful and the staff were very nice.

The decor does not match and looks like a Homewood Suites, only on a larger scale. Employees are seemingly forced to greet everyone who passes, not genuine, not unique. Landscaping is the most impressive part of this resort, still need to work on the look of the rooms and lobby which are quite bland and hodgepodge.