Holiday Inn Exp Melbourne, Melbourne

The Breakfast was great. Nice selection with lots of choices for something thats offered for free. We didnt have to wait for something to be ordered and usually hotel restaurants charge alot for 2 little strips of bacon and each cup of juice. To a family with kids WOW, I just dont see how they are making any money on travelers like us.

I work at the Holiday Inn Express, and just wanted to reply to a comment from a user about a security issue. Our owner does stay on property from time to time and walk around to make sure everything is up to date or there is no problems on site. He also is here to help with the training process of new hires. My name is Katrina and am a Guest Service Rep. I can be contacted at katrina@hiexpress-melbourne.com Thank you

Only thing I didn't like was the Manager, maybe owner was always lurking about. This gives the impression that the hotel needs security. He was also not letting the girls at the desk do their work by bugging them while people were at the counter (talk about his lack of customer service). The staff themselves were great especially Katrina and Gwen, though Nomei needed to learn a bit about team work, heard her down talking Katrina in front of others. The rooms were great!!! Pool looked inviting though it was storming we could not take advantage of it. Breakfast was wonderful, hot items, fully stocked, clean. The lady who was running the breakfast was wonderful, a real Gem, she went out of her way to make sure it was clean, stocked, and EVERYBODY had what they needed, if they didn't have it she found it. Bedding and linens were a dream for hotel towels (very big). There is your choice of soft or firm pillows in the rooms. FREE bottles of water in the rooms.This hotel does not nickel and dime everything... that was so wonderful. Again, Katrina was the best I have seen in a long time. I actually thought she was the Manager, she was on top of things, made sure she followed up on what you ask for. Very helpful girl.....she is a diamond in the rough. I hope the Company sees this in her. The only real complaint other than a few of the workers/management would be the wireless internet connection is not reliable. Other than that this is the best place to stay, even for the $100 plus they charge... heck with all the freebies you get out of them it more than makes up for the price though.