Petra Marriott Hotel, Wadi Musa

I spent a few days at this hotel in april 2008. In contrast with the other hotel experiences in Jordan , I found the front of house staff here, rude to the point of hostility. One of our group was even asked to pay for a drink in advance!The price of wine changed from the restuarent to the bar. A matter of a few steps, served by the same staff. The view of the surrounding mountains was priceless. It was a pity the pool was drained. No explanation given. The rooms were of good size and clean, and the food was reasonably good. Petra was amaxing ,and I will return , just not to this hotel.

Just spent the last few days of January 2008 at this facility -- SNOWED in. The staff was accommodating; cleanliness was great. Food was standard and prices were reasonable. We were moved to the windy side of the hotel because they were painting (and had turned the elevator off -- we were on the top floor). The windows need to be resealed. The sheer drapes were flapping in the winds of the freak ice storm we encountered. Views are to die for.

After the Marriott at the dead sea this came as a welcome change in standards of cleanliness and service. Very good in both categories. AND the view is breathtaking.

The Best ther is that you feel away from everything and everybody ... Sooooooooo CALM and warm ... Service is wonderful, all makes you feel home, and they are cheerful, Helpful & most improtant, clean . Beds are amazing, larg & comfortable

I loved the Marriott at Petra. The staff were very courteous. I found the food and service was very good and the hotel in general was good value for money. They could do a bit better in supplying tourist information and possibly offer more services for the tourist. I asked for the shuttle to take us down to the Petra site and they provided this for us, only because I asked though. The location is absolutely beautiful. The only problem that I felt should be addressed very quickly is the pool. It was absolutely freezing, which was very disappointing as I really wanted to have a swim, but did not because of this. I would definately visit again if they provided regular shuttle services to the Petra site and heated that pool.

They must have had a new general manager the staff is great the food fantastic and even the service was second to non combined with the view this is truly a great hotel

This hotel has many good features, including some good staff. It has a fine location and rooms are in good condition. The bar and terrace have good views. However, a recent two night stay showed that this is a complacent establishment. Most people come here on a short visit to Petra and the hotel gets lots of bookings through them. The attitude of staff to my two 19 and 21 year old, respectful and courteous sons was not good. For example, the bar staff denied them change to operate the pool table coin machine, and reception was scarecely more helpful. The food at the main buffet retaurant is poor in choice and of low quality. Two main hot dishes simmer away all night, and the breads are factory-produced. This is so sad in a country which has good natural ingredients and a flair for simple, fresh cooking - including beautiful fresh breads. The juice at breakfast is low quality and the service we received was dominant and aggressive. We had arrived at 09.15 - plainly too late for our table clearer. As soon as we had put down an item of cutlery or crockery on the table it was seized - this happened eight times in fifteen minutes before we gave in and left. I didn't dare pause while I ate my olives and hummus, fearful the dish and spoon would be ripped away. The outdoor pool is advertised as heated. No, it isn't. I have only experienced similar cold in the outdoor plunge pool of an Austrian spa in mid-winter - and I'm tough, honest. Do not be so unwise at to exchange money at this establishment. The displayed rate at reception for the UK � is 1JD. Any respectable bank in Jordan is offering 1.34, and many hotels are similar. The euro rate is a similar attempt at benign robbery. I submitted these points in three emails using my Marriott FT number to Marriotts website feedback address. The first email about the exchange rate - which badly needs investigation - received a reply. However the reply mistook my point, thinking that I was asking about the website rate for converting hotel prices into UK pounds. I followed this up with a further clarification that it was the over the counter rate that was usurous. No reply. My email about the other points received no reply at all. Marriott needs to look at this property quickly. Their other hotels in Jordan are top notch. This one may be trading on the good name of Marriott and is surely on the way down - and the question of the exchange rates endangers the whole group's reputation for fairness.