Pueblo Bonito Sunset Beach Deluxe All-Inclusive, Cabo San Lucas

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We (wife & son) stayed there for 5 nights and starting the third morning they started a very loud lawnmower right outside of our room at 7:30AM so I went out there and asked them to stop it which they did but the next morning again the same thing, then finally on our last day AGAIN this time at 7:00 AM, so I went out in the balcony and as usual asked them to stop and they did but check this out --- the front desk called the room at 7:30 AM (just as I was about to go back to sleep) saying “sorry sir we are going to continue cutting the grass, because we can’t do it any other time”. So you tell me, which so called 5 star hotel have you stayed in were they call you at 7:30 AM saying sorry but we are going to continue bothering you with our noisy lawnmower operation! – NEVER IN FOUR SEASONS OR ANY REAL 5 STAR RESORTS - So I called and asked for the hotel manager and they connected me to this guy who said “sorry sir I will tell them not to do it again tomorrow”. Fortunately, that was our last day. During our stay the main pool was open only the first day and closed the rest of the time and every time we asked any staff member when they would reopen it they would say “tomorrow sir” and that was four days in a row. NEVER IN A REAL 5 STAR RESORT Their best restaurant La Frida was closed and when we asked why, they said because the chef is on vacation. YOU THINK FRENCH LAUNDRY WILL CLOSE BECAUSE THOMAS KELLER IS ON VACTION? Fourth day we went to have breakfast down at the restaurant by the main pool and asked to sit outside, they seated us and our waiter showed up and took our order. He acted as if he understood English but the guy understood some words and didn’t speak much English. I found out the hard way. They had on the menu basket of Mexican bread as well as basket of pastries. So I ordered the Mexican bread – he came back with a basket containing one chocolate donut, one cheese danish and one cinnamon roll! So I reminded him that I ordered Mexican bread and he said “ yes sir this Mexcian” so I said I would like bread not pastry and these are pastries and he gave me a look and took the basket and came back with the cheese danish and two dinner rolls. I gave up and tried to enjoy whatever. Half away through the breakfast a big rat crawled up the side of the next table and scared the young couple and she jumped up the rat got scared and went in the small flower patches they had on top of the short wall around the area we were sitting. So our neighbors asked to be moved to another table and then our waiter got one of the hard and sturdy menus and started smashing the bushes hoping to get the rat. God help the person who was handed that menu next. To top it all 5 days after we left Cabo I get a $202 charge on my credit card from the resort and this is after I walked to the counter and checked out and pay them all the charges on my room and since we didn’t have a mini bar I am certain this is an error on their part, so I called and after transferring to four different person, the last one told me they don’t show such a charge and that they are going to look into it and call me back in a couple of days. The only nice thing I can say about the resort is the nice spacious rooms and generally speaking the architecture. Also, if you are an eco friendly person you wouldn’t appreciate the exhaust fume from their use of loud golf carts to take you up and down the property

Expedia totally misrepresented this place. They booked a two rooms accidentally and neither the hotel nor Expedia would take the blame. We got hit with two charges and only stayed in one room. In addition, both of my kids got sick from the food, the rooms were filthy, there were bugs in the beds and bathroom, and the sheets and pillows smelled like dirty feet. It is a cheesy place where they are constantly trying to sell you a timeshare, and if you are used to five star places - stay away.

It is a timeshare place and they don't give you hardly anything to make it worth your while to listen. Get past that. They also, as do all the resorts, add some kind of samll fee for a charity of their choice. I have my own charities at home I don't need to have another one added to my bill. I assume no one catches it. Get pas that. Then if you are sharing a room, they don't get the bills straight. Get past that and have a great vacation, beautiful place, great exercise walking, walking and walking, oh ya you can take a cart, but enjoy the view, the air and the exercise. Oh love the whales,saw them everyday. Love the food by the pool. Acitivity people weren't the friendliest, but we got past that too:)

The place was magical and the service was excellent.Our suite was clean and well appointed and the staff saw to our travel needs and dinner reservations. My wife originally did not want to go because we had to fly. After we spent four days and five night there she fell in love. She started to cry when it was time to leave. I promised her we would go back and we did with our daughter and her friend for ten days. We will be going back in January 2006 with our son and his girlfriend. He could not go with us and his sister because of school. We will be going back for another ten days.

I loved it all the famous people live their. So clean Requst for all. Big fan. Feel very safe there. The servise was unbeliveable. Rooms were the best. Even the housekeepers.

I love Pueblo Bonito Sunset Beach because they have 3 pools, great things on the menu (such as burritos), it's just great!!! Don't forget the different nights at the resturant like Italian Night, and Chinese Night.

My sister owns here,she bought preconstruction and we stayed there for the first time this past June.We were there one full week.The service was to die for, the resort is beautiful and story book like.Our studio apartment was plenty big enough for two people,the spa offered many treatments and with much pampering and attention to every detail.Everyone from the front desk to housekeeping was striving to meet every need of the guest and they succeeded. There was bus transportation between the three Pueblo Bonito resorts.Everything was very well organized and the employees were always friendly, very professional and knowledgable. Everything was excellent.