Suburban Extended Stay Hotel South, Austin

i reserved and paid online almost 1 month in advance. when i arrived the the manager honored the reservation and asked me to pay again, due to a disagreement between them and the reservation company. i paid twice for 1 night in 1 room . i am told that the hotel recieved both payments and i am having a very difficult time getting rembursed for the extra payment i was forced to pay at the last minute after i had traveled so far.

The people at front desk were super helpful and nice... but the keys constantly stopped working, the free internet was not in wi-fi form... you had to use an ethernet cable, which the hotel did not provide- we had to go to, of all places, Walmart! to buy ours for our 6 day stay. and we were always low on towels, and it was hard to get them replaced. If you're easy going... this place is good for the price... and the people are great!

Made a reservation for my son who was in town attending an event. He checked into room only to find the deadbolt (safety latch) inoperable. The bathroom wall was damaged and that door would not close. He left to get something to eat and upon returning found that his key card would not work. Two other patrons were locked out of their room as well - same problem. The security person was nowhere to be found and no one answered calls to the main number. A distress call to the 1-800 number was of no help either.

The outside of the building looks really nice, the front office staff is efficient. But I worried as we walked down the hall because even the footsteps of my 30lb child were echoing on the particleboard floor. The "full" kitchen had 2 burners, but no oven. Stocked with only one 1-quart pot, cooking was limited. I had brought ribeyes so we would not have to deal with small children in a restuarant. Have you ever cooked an entire meal with 1 pot? We did it. But there was no dish soap & no sponge. So I washed dishes with a paper towel & bar soap that luckily I had brought. There were no paper towels. The bathroom had 2towels, no washcloths. The hot water was running when we got there, & would not turn off in the bathtub. They must have a huge water bill. The rest of the room was pretty normal, except for the holes in the bathroom door & lots of debris on the walls. Oh, mold was actually growing on the bathroom wall where the water supply to the toilet had leaked & been replaced previously.