Comfort Suites Dulles Airport, Chantilly

I've had good luck staying here over the past couple years on several occasions. the rooms are large, clean and comfortable. Service is typical in any large hotel folks at the desk are helpful and while not overly friendly, they are helpful in finding a cab and speedy check ins. I love the shuttle out to the airport and appreciate that I can leave my vehicle at the hotel without charge . Breakfast is fine with a decent variety. I like the big tv, and location with plenty of little shops and places to eat around. I have nothing bad to say about this place. Seems it is some folks life air to complain. This is my home away from home whenever I have to go to the DC area.

Stranged at Dulles at midnight, directed to this hotel. The agent Tanette was so wonderful to us. We arrived with no clothes, no toiletries, etc. She went out of her way to help us, and was so friendly--even at the late hour. We would stay again without hesitation.

The counter manager never made eye contact with either me or my wife during the entire processes of checking in or out...strange. Room(s) were musty and smelled of cigarette smoke. We actually had to go out and get air freshener and spray it regularly. A/C fan whined so loud we couldn't sleep...asked to be moved to another room. At 11:00 PM (when the problem began) we expected much quicker service but eventually we were moved to a room 2 doors down the hall (hotel was nearly empty on the days we were there) approximately 20 minutes later. There was some sort of creepy looking stain on bed spreads in both rooms. Bathroom in first room was dirty...second room was better. At breakfast the food was lousy...and I'm being kind. Eggs were rubbery, bacon limp and very greasy, sausage was decent. All the pastries were just not very good and the toaster for the bagels & English Muffins never got hot enough to toast anything. The waffle irons did not get hot enough to thoroughly cook the waffles. The coffee was very good and the milk was cold & fresh. The food service attendant cleaned up the food prep counter by gathering up all of the plastic utensils left on the counter (by patrons) and returned them to the bins...and made no attempt to hide that fact that she was doing so. That was the last straw for us. We should have called the health department and reported it but elected not to do so. Instead of complaining to management (which usually falls on deaf ears) we just decided that we'd never return or recommend this facility. We feel cheated. I'd be curious to know if they ever figure out what bodily fluids make up the stains on the bedspreads in rooms #316 and #322

recently my daughter katrina was stranded in washington and stayed at your chantilly hotel. not only was your staff professional & helpful, you guys went out of your way to make sure she was ok. your personal touches went a long way in easing and comforting her situation. as her mom, i would like to take this opportunity to thank you from the bottom of my heart for taking such good care of her. i actually started sleeping better knowing you guys were there for her when i couldn't be. a million thank you's for proving that there are still "good" people left in this world...keep up the good work...joanna