For decades, Austin's own San Jose Motel in historic South Austin stood as a symbol of your everyday drive-in motel. Three million dollars later, and after a slight rearrangement of the name, a new hotel was born. Spanish decor adorns the olive brick palace, with cactus and sagebrush rooted in bright, tan ... More
Hotel San Jose
Property information by Wcities, Inc
For decades, Austin's own San Jose Motel in historic South Austin stood as a symbol of your everyday drive-in motel. Three million dollars later, and after a slight rearrangement of the name, a new hotel was born. Spanish decor adorns the olive brick palace, with cactus and sagebrush rooted in bright, tan rock and silt outlining the hotel. The hotel offers a variety of Latin-flavored rooms including two grand courtyard suites. Framed posters of legendary rock and blues acts that form a part of Austin's music history grace the walls of each room as do the patrons at Jo's Coffee Shop . This is as culturally "groovy" as it gets.
I've always heard great things about the Hotel San Jose and being familiar with South Congress Street, know it to be in a great location, which is why it's hard to write anything negative about the place. I'll let my review do the talking:
On this particular day, several large conventions were being held in the downtown Austin area so there were no rooms available, not even as far out as the airport. The gal who took my call, offered me a room that had just become available due to a cancellation. The price was an outrageous $290 for the evening but having called at least 25 different hotels during the past 2 days, I knew it was either this or nothing. I wasn’t given much of a choice either—she wouldn’t so much as hold the room long enough for me to confirm with my boss—so I reluctantly booked it anyway. Needless to say, when I checked in with my boss, the rate was way too much and he ordered me to cancel the reservation.
Now I’m a business man and I understand that these guys stand to lose revenue when they don’t book a room, but I called back no more than five minutes later to cancel and they wouldn’t budge. Their cancellation policy? Twenty-four hour advanced notice; otherwise they charge a full night’s stay minus taxes.
Now I ask you, where is the human factor here? I’m having to pay for this room out of pocket now and the kicker is that the room wasn’t even for me! I was booking this for a colleague who was coming in from out of town for an event the following day! Talk about irony of situation.
I cut my customers breaks all the time--despite working on sales commission. I doubt the front desk staff stands to gain or lose anything personally from this, so it’s beyond me why there was no leniency in my case. Sure they didn’t technically do anything wrong (trust me, I read their cancellation policy that was emailed me after the fact), but again they lack the “human factor” as I like to call it, that so many of their larger competitors (i.e. The Omni, The Radisson and the Four Seasons), display on a regular basis. I know this because I called and checked out the cancellation policies of each of these hotels.
So if you want my advice, (for the same per-night cost), you can stay at one of the aforementioned hotels that are located even closer to downtown Austin, and offer the Altruism and amenities you’ve come to expect when staying as someone’s guest.
I stayed at this hotel because it is right across the street from the Continental Club. I was pleasantly surpirsed that I was also withhin walking distance from many shops and restaurants, plus a wonderful coffee bar!
For the price you just can't go wrong! Beautiful room, wonderful gardens, and a gorgeous area with a pool. Hard to believe we were even in the city, reminded me of a secret garden. And they also provide free internet access in each room, and ipod docking station.
Will definitely stay here on my return visits!
something is going on at the San Jose, but we can't figure out what it is......???
Minimalist? We'd say bare- concrete floors with a tacky faux fur rug, a heavy sliding "barn" door for a bathroom door. Not a comfortable place to sit in the whole suite. A wire chair, a homemade sofa with a deep,deep white cushion which has no back, jsut the wall and a few scattered pillows. The sofa is impossible to sit on and in one suits we rented, it was even divided, so when you sat down, the cushion was on either side of you. The tv was great and moveable to be seen in bedroom or living room. The bed was comfortable, the showerhead was so stingy it was almost impossible to get wet.
One night they showed a movie on the wall of Jo's next door, and loud music played next to us until late at night in the "bar" which is really a concrete floor, again, with small tables and folding chairs with uncomfortable backs.
We guess we are not hep enough to enjoy this atmosphere, but the room rate was as high as though we had booked a floor at the Driskill. The grounds near one of our rooms was beautiful, but the gate near our room was open all night, so anyone from the street was welcome to browse the hotel grounds.
It was necessary to call to have our room cleaned on the second day we were there and it was 2:30. The cleaner did come quickly but the office told us they were cleaning the rooms of those who were to check in that day. I guess they intended to forget about those who, like us, were staying 3 days.
Since our reservation was for 3 nights, we honored it and stayed, but it was expensive. It was recommended to us by a relative who saw it on Rachel Ray. We'll never trust her recommendations again!
Incidentally, that "pool" consists of a small pond with bamboo and a few lounge chairs. I never saw anyone even out there except the hotel dog drinking from the pool.
This Hotel is very cool maintained beautifully by independent owners (no chains). It's located next door to Jo's a cool coffee/beer stand that's open early/late. The Hotel provides cool handmade soaps and shampoo/conditioner. You can even use the flip flops to strole their many garden pathways. Tres chic!
The Hotel San Jose was great. The atmosphere is very relaxing. The first night we got there, we got a couple of drinks and lounged in the courtyard area. The rooms are very comfortable. There's no carpet, which is actually great, because concrete doesn't hold previous guests' odors. Just about everything provided was organic or hypo-allergenic. It's a great place for people with highly sensitive systems. It was very, very clean, and the service was impeccable. I highly recommend it.
Had a two day stay in May of 2004. The place is close to the party scene. Has a long Austin history. Service was decent, but by No Means out of the ordinary.
Neighborhood has charming aspects and trendy shops.
Room was comfy...bed was o.k.
LOTS of noise from the constant traffic along the street-- if ya like the smell of exhaust fumes...go for it !!
Actually charged ya a few bucks to rent a DVD. Should have been "Gratis" for the room prices.
A generous 2.5-3 star.
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