Nice property with great potential
By A Yahoo! Contributor, 5/30/07
I arrived early and waited in the lobby for over an hour until our room was ready at 4:10pm. I had to complain to a supervisor to finally get a room. The room was clean but very tired. It need fresh paint and carpets. They also need to put soap dishes on the bathroom sinks. The bed was comfortable and the pool/hot tub was great and there were plenty of towels on the pool deck. They also provided lemon water and plenty of cups to drink. Breakfast is pretty much non existent though. You have to go into the bar and pay 3.50 for a small cup of cold starbucks coffee if you're willing to wait 15 minutes per customer for the slowest staff members anywhere. On Tuesay and Wednesday you get nothing. I was told that they have to give the one employee two days off that he demanded. You cannot pick up a cup until it is your turn! You're paying 3 to 4 hundred dollars a night for this poor service. On Sunday night during the Memorial day weekend the restaurant, restaurant bar and lobby bar all closed at 10:00 pm although the hotel was full and over 100 people showed up for food and drinks. It was the worst case of a customer experience I had ever seen. My wife complained to the front desk but that was useless. Everyone thought managment was absolutely clueless and if one of the Marriott executives were there he/she would have fired everyone on staff for failing their guests and failing to turn an opportunity into real cash. The hundred people brought decided to bring in cases of their own wine and handed it out to anyone there. A piano player stepped up and made money from the crowd. Marriott did nothing except to provide a security guard to protect the contents of the bar! Shame on them for not making arrangements, planning ahead or even working longer. I would never recommend or stay there again. The staff could care less anyway.