Customer service is missing
By A Yahoo! Contributor, 2/19/09
Called the Desk Clerk at 10 a.m. to see if an early check-in before 2 p.m. might be possible. "Check out is a 11 a.m. and we'll call and let you know as soon at the cottage becomes available," he said. At 3:30 p.m. I was called by another Desk Clerk and asked if I'd be checking in before 8 p.m.. She was unaware of my earlier request.
After check-in and around 8 p.m. I noticed three cottages and their parking spaces were vacant and asked if my wife could park her car in one over night. "No, the Fire Marshal prohibits it," I was told. I called the SD Fire Marshal and was told that was not true. I spoke with the Desk Clerk who said, "We tell people that but they don't usually check." I suggested to the Desk Clerk that providing customers with unused parking spaces would be good customer service, whereas lying to customers is not. For some reason he didn't think purposefully not telling truth was a lie. The reason for not allowing use of unused parking spaces then changed. "If we do it for one person, we'd have to do it for everyone." Wouldn't that be good customer service, I asked. Then the reason changed once again, this time he said the insurance carrier wouldn't permit it. I didn't ask for the name of the insurance carrier.