A lot of Hype, Does not keep their word.
July 4th, 2010, I had set up an anniversary celebration here. I prepaid for the room. I was told that I was assigned room #720 and that this was a beautiful partial ocean view room upstairs as I requested per their website. The night before they called me to upgrade us to a full ocean view deluxe room, and I asked if it was ok to come tomorrow and check it out since I am from out of town. They agreed. When I got there they said, "Happy Anniversary." "We are sorry that we do not have room #720 available, nor do we have your upgrade available, nor do we have a partial ocean view deluxe room available upstairs, please go check out room #618. I did and no ocean view at all. I as a business person, and who holds and MBA understands marketing very well and this is nothing more that a marketing ploy to get you there and then let you know how sorry they are because they cannot fullfill your expectations that they created. They did give me a full refund, even though I was not there to get a refund, I was there to celebrate our anniversary and I explicitly made that clear the weeks ahead that I wanted every thing to go off right. I have travelled the world and I understand how glitches happen sometimes, but to call me to upgrade me to something that your own fellow employee claims was already sold out 2 days prior is knowingly misleading. I would fully adivise anybody who is travelling to the Monterrey, Seaside, Marina area in California and wants a suite with plenty of amenities such as a full breakfast and happy hour with an ocean view to check out Embassy Suites in Seaside, California, at least they are no hype, and their word is their bond. When I called last minute to get a room to make up for this mess, they assigned me to a room with an ocean view. When I got there they took care of us and their word was their bond. Thank you Embassy Suites and to you The Sancturary Beach Hotel, I wish you good luck in your future endeavors, but viral marketing supported by social networking is alerting people everyday to bad business practices. I intend to continue to blogg this onto other strategic sights such as Conde Nest, The Traveler, Fodors, Trip Advisor, Facebook, Twitter, and Frommer’s websites.
Again, thank you for your time.
Paul D. Sutters, MBA
Business Consultant