Esa Los Angeles-Glendale, Glendale

the room was a non smoking room and I could still smell the odor of past smokers. there were no pillows on our bed when we entered the room. Our towels looked dingy and felt rough. The customer service/front desk clerks were not available, EVER. We couldn't find anyone in the evening or in the morning for checkout. I will say the hotel looked fairly nice on the outside. And the lobby and room were clean. But again the customer service was horrible!

Hi Today I checked in to Homestead studio suite located at 1377 W.Glenoaks blvd for four days starting from 17-Nov-2007 to 21-Nov-2007(checkout). We were given the room No: 136. We had a very bad experience after we entered the room. The restroom was filthy and the bathroom trashcan was not cleaned for days and the towels were not washed properly. The bath towels had hairs and some stains in it. It was really disgusting. We complained it to the front desk. He said he will give us a new suite. After we took all our baggage and came back to the front desk, he said he don’t have anything vacant. He told us to take the same suite and also told us that he will take care of the trashcan in the bathroom. We told him that we are going out for the dinner and if you could clean the trash in the bathroom then we don’t have any problem to stay in that suite. After our dinner we came to our room very late in the night, the trash and the towel was at the same place and nothing was done to it. I called the front desk manager again to enquire about the things he promised to do. He all of a sudden told us that he is not the person in charge of cleaning and we have to stay with that trash for next four days or to clean the room by ourselves. This left us in a very bad position as we were too late in the night and we are visiting this place with the family of four members. I do not want to spoil the mood of my family and so i cleaned the bathroom by myself. I will never come to this hotel again and will not recommend to my friends and office colleagues for their personal and business trips. Please stayout from this hotel. Raj

The location is all right, with easy access to Hollywood, Universal City, Burbank. But the hotel doesn't provide housekeeping more than once per week, and our room was filthy. When we asked for more pillows, we were told there weren't any available. Same goes for an extra towel. The bathroom floor was full of long black hair, even though no one in our party has long (or black) hair. The room smelled of smoke, despite being a nonsmoking room--probably because all the rooms on one side of the hall were nonsmoking, but the rooms facing ours were smoking rooms. Every door opening and closing sounded like it was being slammed inside our room--and people were coming and going all night each night. We left as soon as we could get reservations elsewhere.

I liked that we were able to bring our dog with us because there were not many Hotles that would aloow us to have a pet!!