Will never return
When we had a probem - I asked to speak to management and found out I was speaking to management. After being unable to resolve issue to my satisfaction, I asked for the general managers phone number I was hung up on.
Our softball team has stayed at this hotel for years, and never experenced a problem until its new owners. It is hard to understand them. Even though we reserved our rooms 6 months in advance, confirming and checking in was a nightmare. We were asked we take our door decorations down (for state softball- which were up for over 24 hours) and when we did, they walked around taking photos of "damage" done from the tape. He used the word proscution when my 12 year old daughter asked why he was taking photos! We got a non smoking room, which obviously the cleaning lady smoked in because her ashes were still fresh and undisturbed on the floor.
Our softball team will NEVER return and neither will my family.